2021-12-10
Added · Updated
The Hong Kong Association of Banks issued this guideline to establish standards for banking services tailored to persons with dementia. It requires authorized institutions to implement specific measures ensuring financial inclusion and appropriate support for affected customers. The document serves as a regulatory reference for enhancing accessibility and care within the banking sector.
CIR
Current
Issue Date:
10 Dec 2021
20211210-2-EN.pdf (155.4 KB)
Topic:
Banking Conduct & Enforcement - Financial Inclusion
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Directly related Document
Cross referenced Document
Version History
Superseded Document
You may also be interested in
CIR
Archive
23 Mar 2018
Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
CIR
Current
21 Jan 2026
Guideline on Elderly-friendly Banking Services of Hong Kong Association of Banks
CIR
Current
21 Jan 2026
Second Edition of Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks