Regulatory Alerts2019-06-14
Added · Updated
Observations of Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong
The Hong Kong Monetary Authority issued this circular to present findings from a mystery shopping programme assessing account opening practices by authorized institutions. The report specifically evaluates the processes applied to small and medium-sized enterprise customers to identify compliance gaps and operational inefficiencies. These observations aim to guide institutions in enhancing their customer onboarding procedures and adherence to regulatory standards.
CIR
Current
Issue Date:
14 Jun 2019
20190614-3-EN.pdf (137.1 KB)
Topic:
Banking Conduct & Enforcement - Account Opening/Maintenance
Keyword:
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
14 Jun 2019
Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong
Annex
Current
14 Jun 2019
Annex 2 - Report of Mystery Shopping Programme for Account Opening Process of Ethnic Minority Customers
CIR
Current
14 Jun 2019
Observations of Mystery Shopping Programme (MSP) in respect of Account Opening by Authorized Institutions (AIs) in Hong Kong
Annex
Current
14 Jun 2019
Annex 2 - Report of Mystery Shopping Programme for Account Opening Process of Ethnic Minority Customers
Cross referenced Document
Version History
Superseded Document
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