PSD Circular No. 01: Regarding Displaying Inter-Banks ATM Transaction Charges on Visible Places in ATM Booths

Payment Systems Department Bangladesh Bank Head Office Dhaka. February 16, 2015 PSD Circular No. - 01/2015 Date: -------------------- 04 Falgun, 1421

Managing Director / Chief Executive Officer All Scheduled Banks Operating in Bangladesh

Dear Sir,

Regarding the display of applicable/chargeable fees for customers of other banks at ATM booths.

It has been observed that many customers often become confused because they are not informed about the applicable/chargeable service charges when availing services from an ATM booth of another bank by a customer of another bank regarding inter-bank ATM services of banks participating in National Payment Switch Bangladesh (NPSB).

In this regard, all ATM booths of banks participating in NPSB must take steps to clearly display the rate of service charges chargeable from customers for using cards of any other bank connected to NPSB for services such as Cash Withdrawal, Balance Inquiry, and Mini Statement Retrieval in visible places at these ATM booths.

Please acknowledge receipt.

Yours faithfully, (K. M. Abdul Wadud) General Manager Phone: 9530174 Fax: 9530096 psd.bb.gov.bd psd@bb.org.bd