PSD Circular No. 07: Ensuring uninterrupted ATM, POS, Internet Banking, Online e-Payment Gateway and MFS services during the Eid-ul-Fitr vacation

Managing Director / Chief Executive Officer All Scheduled Banks operating in Bangladesh All Mobile Financial Service Providers / Payment Service Providers / Payment System Operators

Dear Sir,

Regarding ensuring uninterrupted transactions through Automated Teller Machines (ATM), Point of Sale (POS), Internet Banking, Online e-Payment Gateway and Mobile Financial Services (MFS) during the Eid-ul-Fitr holiday period.

In order to ensure that customers can make uninterrupted transactions through Automated Teller Machines (ATM), Point of Sale (POS), Internet Banking, Online e-Payment Gateway and Mobile Financial Services (MFS) during the holy Eid-ul-Fitr holidays, the following measures are hereby directed to be taken:

1. In the case of Automated Teller Machines (ATM): a) Ensure 24-hour ATM services; b) Take measures to resolve any technical glitches in ATMs at the earliest; c) Ensure supply of sufficient cash at ATM booths; d) Keep the single transaction amount for cash withdrawal equal in both Bangla and English; e) Ensure 24-hour vigilance of ATM booth guards and other security measures;

2. In the case of Point of Sale (POS): a) Ensure 24-hour POS services; b) Create awareness among merchants and customers to prevent fraud;

3. In the case of Internet Banking and Online e-Payment Gateway: a) Ensure mandatory implementation of the "Eid Special Transaction Limit" (20,000 BDT) for transactions conducted via Online e-Payment Gateway and Online e-Payment Gateway; b) The receiving bank shall immediately credit the funds to the beneficiary customer's account on its own initiative upon receiving transactions with response code 85;

4. In the case of Mobile Financial Services (MFS): a) All banks or their subsidiary companies providing Mobile Financial Services (MFS) shall ensure uninterrupted transactions and supply of sufficient cash at agent points;

5. Miscellaneous: a) Take appropriate measures to ensure the security of systems under the relevant services by banks during the Eid holiday period and to manage risks; b) Inform customers via SMS Alert Service about the details of any amount transactions under the aforementioned services; c) Make arrangements for various types of publicity in the media to urge customers to be vigilant in all types of electronic payment services; d) Take measures to ensure that customers are not harassed in any of these transactions and provide 24/7 customer support; e) Comply with the instructions of all previous circulars issued by this department regarding this matter.

This matter is very important.

Yours faithfully,

(Md. Majibur Rahman) Deputy General Manager Phone: 9530174 Payment Systems Department Bangladesh Bank Head Office Dhaka

PSD Circular No.: 07/2022 Date: 15 Baisakh, 1429 28 April, 2022