PSD Circular No. 07: Ensuring uninterrupted ATM, POS, QR Code, Internet Banking, Online e-Payment Gateway and MFS during the vacation of Eid-ul-Azha

Payment Systems Department Bangladesh Bank Head Office Dhaka

28 Joishtho, 1431 Date: ------------------- 11 June, 2024

PSD Circular No. 07/2024

Managing Director/Chief Executive Officer All Scheduled Banks operating in Bangladesh All Mobile Financial Service Providers / Payment Service Providers / Payment System Operators

Dear Sir,

Regarding ensuring uninterrupted transactions via Automated Teller Machine (ATM), Point of Sale (POS), QR Code, Internet Banking, Online e-Payment Gateway, and Mobile Financial Services (MFS) during the Eid-ul-Azha festival period.

In order to ensure uninterrupted transactions for customers via Automated Teller Machine (ATM), Point of Sale (POS), QR Code, Internet Banking, Online e-Payment Gateway, and Mobile Financial Services (MFS) during the Eid-ul-Azha holidays, you are hereby directed to take the following measures:

i. In the case of Automated Teller Machine (ATM): a) Ensure 24/7 ATM services; b) Take measures to resolve any technical errors in ATMs at the earliest possible time; c) Ensure adequate cash supply at ATM booths; d) Keep the maximum amount for a single transaction for cash withdrawal equal in both On-us and Off-us cases; e) Ensure other security measures including the continuous alert presence of guards at ATM booths; f) Arrange for inspection of ATM booths by concerned bank officials if necessary.

ii. In the case of Point of Sale (POS) and QR Code: a) Ensure 24/7 POS and QR Code-based transaction services; b) Create awareness among the market and customers to prevent fraud.

iii. In the case of Internet Banking and Online e-Payment Gateway: a) Mandatorily ensure Two Factor Authentication (2FA) measures for transactions conducted via Account and "Card not Present" card-based transactions on the Online e-Payment Gateway; b) Upon receiving the Settlement Report of transactions with response code '85', the receiving bank must immediately credit the funds to the beneficiary customer's account on its own initiative.

iv. In the case of Mobile Financial Services (MFS): a) Ensure uninterrupted transactions and adequate supply of cash at agent points by all banks providing MFS or their subsidiary companies.

v. Miscellaneous: a) Take appropriate measures to ensure the overall security of systems under the aforementioned services by payment service providing institutions during the Eid holidays and to handle risks; b) Instantly inform customers via SMS alert service regarding transactions of any amount under the aforementioned services; c) Arrange for various types of publicity in mass media to take necessary precautions for all types of payment services in electronic mode; d) Take measures to ensure that customers are not harassed in any of these transactions and provide continuous Help Line assistance; e) Comply properly with the directives of all previously issued circulars from this department.

This matter is of utmost importance.

Yours faithfully,

(Md. Sharafat Ullah Khan) Director (PSD) Phone: 9530611