Circular OPASI 2 - 164. Recommendations to Automated Teller Machine Users — BCRA — AR

BANCO CENTRAL DE LA REPUBLICA ARGENTINA
__________________________________________________________________ COMMUNICATION "A" 2530 17/04/97 __________________________________________________________________ TO FINANCIAL ENTITIES:
Ref.: Circular
OPASI 2 - 164.
Recommendations to Automated Teller Machine Users

We address you to inform you that, in order to avoid problems arising from their use, you must alert ATM users about the precautions they must take.

Regarding this, we point out that you must inform them about the need to adopt, at a minimum, the following safeguards:

request from bank staff all information they deem necessary regarding the use of ATMs when accessing the service for the first time or whenever any doubts arise subsequently.
change the identification or access code or personal key or password ("password", "PIN") assigned by the entity, to one selected by the user, which should not be their home address or date of birth or any other number that can be easily obtained from documents kept in the same place as their card.
do not disclose the personal key number nor write it on the provided magnetic card or on a paper kept with it, since this code is the key to entering the system and consequently to their accounts.
do not enter the personal key in the presence of unrelated persons, even if they pretend to help, nor lend the magnetic card to third parties, as it is for personal use only.
keep the magnetic card in a safe place and periodically verify its existence.
do not use ATMs when there are messages or abnormal operating situations.
when making a deposit operation, ensure to insert the envelope containing the cash or checks together with the first receipt issued by the machine during the process of that transaction, into the specific slot for that function, and

retrieve the receipt that the machine delivers upon finishing the operation, which will serve for any eventual subsequent claim.

do not forget to retrieve the magnetic card after finishing operations.
if the ATM retains the card or does not issue the corresponding receipt, immediately communicate that situation to the bank with which the operation is conducted and to the bank administering the ATM.
in the case of loss or theft of the card, immediately report this situation to the bank that issued it.
in the case of withdrawals where there are discrepancies between the receipt issued by the ATM and the amount actually withdrawn, communicate this circumstance to the banks where the operation was conducted and to the system administrator, in order to resolve the problem.

The notification of these recommendations must be made at the time of opening the account that implies the delivery of a card to be used in ATMs.

When it concerns users who already participate in the service, these warnings will be made to them when sending their first or second account statement after the issuance of this communication, without prejudice to making subsequent reminders if considered convenient.

Likewise, they must place - visibly in the places where ATMs are located - signs with the precautions that users of the system must adopt.

We greet you very respectfully.
BANCO CENTRAL DE LA REPUBLICA ARGENTINA
Ruben A. Escobar Alfredo A. Besio
Submanager of Auditing Manager of Standards for of Systems Financial Entities Superintendence of Financial and Exchange Entities