2023-09-07

Added 2026-06-21 · Updated 2026-07-10

Complaints Against Debt Collection Agents Employed by Authorized Institutions

The Hong Kong Monetary Authority issued this circular on 7 September 2023 to regulate the conduct of debt collection agents employed by authorized institutions. The document outlines specific requirements and supervisory expectations to ensure that debt collection practices comply with banking conduct standards. It serves as a direct enforcement guideline for all authorized institutions regarding the management and oversight of their debt collection operations.

Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

07 Sep 2023

20230907-1-EN.pdf (233.6 KB)

Topic:

Banking Conduct & Enforcement - Complaints

Group:

All Authorized Institutions

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Cross referenced Document

Version History

Superseded Document

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Directly related Document

Cross referenced Document

Version History

Superseded Document

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