2024-03-26

Added 2026-06-21 · Updated 2026-07-10

Complaints Against Debt Collection Agents Employed by Authorized Institutions

The Circular issued by the regulator on 26 March 2024 establishes guidelines for Authorized Institutions regarding complaints against debt collection agents they employ. It addresses consumer protection standards within the banking sector by defining the responsibilities of institutions to manage and resolve disputes involving their outsourced debt collection personnel. The document serves as a regulatory framework to ensure fair treatment of consumers and maintain conduct standards in debt recovery operations.

Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

26 Mar 2024

20240326-1-EN.pdf (173.8 KB)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Group:

All Authorized Institutions

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Version History

Superseded Document

Directly related Document

Directly related Document

Cross referenced Document

Version History

Superseded Document

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