Regulatory Alerts2018-05-16
Added · Updated
Complaints Watch Issue No. 11
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 11 on 16 May 2018 to provide guidance on banking conduct and enforcement regarding complaints. This circular is directed at all Authorized Institutions to ensure proper handling of customer complaints. It serves as a regulatory update following previous issues published in 2014 and 2016.
CIR
Current
Issue Date:
16 May 2018
20180516-2-EN.pdf (176.9 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
16 May 2018
Complaints Watch
CIR
Current
16 May 2018
Complaints Watch
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Version History
Superseded Document
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