Regulatory Alerts2021-03-26
Added · Updated
Complaints Watch Issue No. 16
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 16 on March 26, 2021, to provide guidance on banking conduct and enforcement regarding complaints. This circular is directed at all authorized institutions to ensure proper handling of customer complaints. The document serves as a regulatory update to maintain high standards in complaint management within the banking sector.
CIR
Current
Issue Date:
26 Mar 2021
20210326-2-EN.pdf (386.2 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
26 Mar 2021
Complaints Watch
CIR
Current
26 Mar 2021
Complaints Watch
Cross referenced Document
Version History
Superseded Document
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