Regulatory Alerts2024-07-25
Added · Updated
Complaints Watch Issue No. 24
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 24 on 25 July 2024 to address banking conduct and consumer protection matters. This circular targets all Authorized Institutions and highlights specific issues regarding complaint handling within the banking sector. The document serves as a regulatory update to ensure compliance with standards for managing customer complaints effectively.
CIR
Current
Issue Date:
25 Jul 2024
20240725-1-EN.pdf (125.6 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
25 Jul 2024
Enclosure - Complaints Watch Issue No. 24
Annex
Current
25 Jul 2024
Enclosure - Complaints Watch Issue No. 24
Cross referenced Document
Version History
Superseded Document
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