Regulatory Alerts2016-07-08
Added · Updated
Complaints Watch Issue No. 7
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 7 on July 8, 2016, to provide guidance on banking conduct and enforcement matters. This circular is directed at all authorized institutions to highlight specific compliance issues and expectations regarding customer complaints. The document serves as a regulatory update to ensure adherence to established standards in handling client grievances.
CIR
Current
Issue Date:
08 Jul 2016
20160708-1-EN.pdf (111.9 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
08 Jul 2016
Enclosure - Complaints Watch Issue No. 7
Annex
Current
08 Jul 2016
Enclosure - Complaints Watch Issue No. 7
Cross referenced Document
Version History
Superseded Document
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