Regulatory Alerts2016-12-09
Added · Updated
Complaints Watch Issue No. 8
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 8 on December 9, 2016, to all authorized institutions. This circular addresses banking conduct and enforcement matters related to customer complaints. It serves as a regulatory update to guide institutions in handling complaint processes effectively.
CIR
Current
Issue Date:
09 Dec 2016
20161209-1-EN.pdf (71.0 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
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Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
09 Dec 2016
Enclosure - Complaints Watch Issue No. 8
Annex
Current
09 Dec 2016
Enclosure - Complaints Watch Issue No. 8
Cross referenced Document
Version History
Superseded Document
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