Regulatory Alerts2016-12-09
Added · Updated
Complaints Watch Issue No. 8
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 8 to highlight banking complaint trends from May to August 2016 and provide regulatory guidance on specific operational areas. The document requires banks to proactively preserve CCTV footage for longer periods when handling ATM and cash deposit machine disputes to ensure objective evidence is available for investigations. Additionally, banks must ensure adequate disclosure of minimum balance requirements and below balance fees during account upgrades and changes, while offering fair alternative arrangements for affected customers.
More like this from HKMA
HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share