Regulatory Alerts2017-05-19
Added · Updated
Complaints Watch Issue No. 9
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 9 on 19 May 2017 to provide guidance on banking conduct and enforcement regarding customer complaints. This circular applies to all Authorized Institutions and serves as a regulatory update on handling consumer grievances. The document references previous issues to maintain continuity in supervisory expectations for complaint management.
CIR
Current
Issue Date:
19 May 2017
20170519-3-EN.pdf (75.8 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
19 May 2017
Complaints Watch
CIR
Current
19 May 2017
Complaints Watch
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Version History
Superseded Document
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