Regulatory Alerts2022-06-28
Added · Updated
Complaints Watch No. 20
The Hong Kong Monetary Authority issued Complaints Watch No. 20 on June 28, 2022, targeting all authorized institutions regarding banking conduct and consumer protection. This regulatory circular highlights specific issues identified through the monitoring of customer complaints within the banking sector. It serves to guide financial institutions in addressing recurring compliance failures and improving their handling of consumer grievances.
CIR
Current
Issue Date:
28 Jun 2022
20220628-2-EN.pdf (617.7 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
28 Jun 2022
Complaints Watch
CIR
Current
28 Jun 2022
Complaints Watch
Cross referenced Document
Version History
Superseded Document
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