CP25/26: Consequential Handbook changes following the proposals in CP25/17

Consultation Paper
CP25/26*
Consequential Handbook changes following the proposals in CP25/17 September 2025

How to respond
We are asking for comments on this Consultation Paper (CP) by 17 October 2025. You can send them to us using the form on our website. Or in writing to:
Targeted support policy team
Financial Conduct Authority
12 Endeavour Square
London E20 1JN
Email:
cp25-26@fca.org.uk
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Contents
Chapter 1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 4
Chapter 2 Consequential amendments to the Handbook . . . . . . . . . . . . . . Page 8
Annex 1 Questions in this paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 24
Annex 2 Cost benefit analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 26
Annex 3 Compatibility statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 32
Annex 4 Abbreviations used in this paper. . . . . . . . . . . . . . . . . . . . . . . . . Page 38
Appendix 1 Draft Handbook text

Chapter 1
Summary
1.1 The advice gap means that millions of people could be missing out on the longer-term
benefits of investing and making better decisions about their investments and pensions.
1.2 To help consumers better navigate their financial lives, we set out a framework for a
new form of support in our consultation paper (CP25/17); targeted support. Targeted support would allow firms to provide suggestions to groups of consumers with common characteristics, to help them make financial decisions.
1.3 In our consultation we said that our proposals interact with various rules in the FCA
Handbook, and that we would consult on additional consequential amendments to our rules to ensure that our proposals work with the existing requirements. We are consulting on these additional proposals in this paper.
1.4 CP25/17 has closed, and we thank stakeholders for their detailed and constructive
feedback. We received 116 responses with broad support for our proposals. There were areas where some respondents suggested we make some changes. We will respond to this feedback in our Policy Statement which we aim to publish in December.
1.5 We do not expect all firms will offer targeted support, but we want to help those who do
want to provide it to get ready quickly. Our Pre-Application Support Service (PASS) has opened to firms planning to apply for targeted support permissions. This is a voluntary support service and is distinct from applying for a permission itself. We want to help firms prepare high quality applications ahead of the gateway opening in March 2026. More details can be found on our website. Who this consultation is for
1.6 This consultation will interest:

• All firms subject to Conduct of Business sourcebook (COBS) 19 requirements.
• Pensions and investment firms including fund and wealth managers, platforms and
  self-invested personal pension (SIPP) operators.
• Pension trustees and trust-based pension schemes.
• Banks, building societies and other firms such as friendly or mutual societies.
• Financial advice firms.
• Trade bodies, professional and consultancy firms.
• Groups representing consumers’ interests and those who support consumers with
  their decision making.

What we want to change
1.7 We are proposing changes in 3 areas to:

• Ensure that our proposed targeted support framework interacts effectively with
  existing rules, such as those relating to pensions choices.
• Refine some of the proposals set out in CP25/17, such as those around
  commissions and charging.
• Ensure that the proposed new targeted support activity aligns with the wider
  regulatory framework, such as reporting requirements.
  1.8 Table 1 below provides an overview of the main changes we are consulting on.
  1.9 Chapter 2 provides detail about our proposed changes. These are all shown in the draft
  Handbook text in Appendix 1.
  1.10 Our cost benefit analysis is set out in Annex 2.
  Table 1: Summary of proposed changes or clarifications
  Sourcebook and chapter Overview of proposals Glossary terms • Modifying certain definitions to refer to targeted support. Senior Management Arrangements, • Adding targeted support to the examples of the Systems and Controls sourcebook business activities and functions of an SMCR (SYSC) 25 – Senior managers firm to consider when preparing a management and certification (SMCR) regime: responsibilities map. This is to help ensure that firms Management responsibilities maps have clear organisational structures for overseeing and handover procedures and material targeted support. COBS 1 – Application • Clarifying how the rules for selling or advising on structured deposits apply when providing targeted support.
• Aligning specific rules about outsourcing insurance
  distribution activities to a third-party processor where targeted support is provided, so that the rules are consistent with those which apply where a personal recommendation is provided.

Sourcebook and chapter Overview of proposals COBS 2.3, 6 and 9B – charging and remuneration

• Clarifying the proposed application of our rules on
  charging and remuneration in COBS 6.1B-6.1F to targeted support.
• Clarifying the interaction of the inducement rules in
  COBS 2.3 and 2.3A with our proposed requirements on charging and commission in COBS 9B.
• Amending the non-MiFID inducement rule so that
  the disclosure requirement applies when providing targeted support.
• Clarifying that the requirement to ensure that clients
  understand how a firm is remunerated for targeted support extends to all clients.
• Proposing that issuers and product providers cannot
  offer or pay commissions in relation to targeted support.
  COBS 7 – Insurance distribution • Confirming that the demands and needs requirements under COBS 7 will apply and clarifying the interaction with COBS 9B rules. COBS 10 – Appropriateness • Confirming that COBS 10 appropriateness tests are not required when delivering targeted support. COBS 14 – Providing product information to clients
• Aligning specific rules about disclosing information
  where targeted support is provided with those that apply where a personal recommendation is provided. COBS 15 – Cancellation • Applying to targeted support the cancellation rules which apply to a personal recommendation. COBS 16.6 – Communications to • Clarifying that relevant pension scheme operators clients – life insurance, long term care must, alongside current suggestions, signpost to insurance and drawdown pensions targeted support in their annual statements. Firms must include any charges in relation to targeted support in the written statement accompanying costs and charges information. COBS 19 – Pensions supplementary provisions
• Proposing that, where firms already provide
  information about the support that is available to consumers, firms must also suggest consumers consider obtaining targeted support. Firms can direct customers to their own targeted support service.
• Confirming that existing provisions, such as the
  stronger nudge to Pension Wise guidance and investment pathways, will continue to apply. Insurance: Conduct of Business sourcebook (ICOBS)
• Clarifying how conduct rules apply to firms providing
  targeted support in relation to insurance contracts.
  Pensions Dashboards: Conduct of • Proposing that pensions dashboard service firms Business sourcebook (PDCOB) 12 – cannot offer or provide targeted support as a post￾Post-view services view service (PVS), and that they should ensure consumers do not perceive a PVS as targeted support.

Sourcebook and chapter Overview of proposals Supervision manual (SUP) 16 – • Applying reporting requirements, such as those Reporting requirements under Regulated Activity Group 8, to firms that only have a targeted support permission.

• Integrating references to targeted support in
  relevant reports.
  Dispute Resolution: Complaints sourcebook (DISP) 1 – Complaints reporting rules
• Changing the ‘advising, selling and arranging’
  complaints category on the complaints return form to read ‘advising, selling, arranging and targeted support’ so that firms are clear where to report complaints about targeted support. Collective Investment Schemes sourcebook (COLL) 6 / Investment Funds sourcebook (FUND) 1
• Amendments to guidance to confirm that
  references to ‘investment advice’ in the permitted business of Alternative investment fund managers (AIFMs) and management companies for an Undertakings for Collective Investment in Transferable Securities (UCITS ManCos) include targeted support. Credit Unions sourcebook (CREDS) 3A – Shares, deposits and borrowing / COBS 9B.4
• Proposing to not permit firms to provide targeted
  support in relation to credit union deferred shares and subordinated debt. Next steps
  1.11 We welcome feedback on our proposals by 17 October 2025. Please use the form here
  or write to us at cp25-26@fca.org.uk.
  1.12 We plan to publish a Policy Statement and final rules in December where we will respond
  to feedback from both CP25/17 and this consultation.
  1.13 The application of the FEES sourcebook to targeted support – including the appropriate
  fee blocks, basis of calculation, and any related Handbook amendments – will be consulted on as part of the FCA’s FEES Policy consultation, due to be published in November 2025.

Chapter 2
Consequential amendments to the Handbook
2.1 Introducing targeted support will impact some existing provisions in the FCA Handbook.
In this Chapter, we explain the proposed amendments to these areas. We have kept any changes to a minimum and propose a proportionate approach. The draft rules and guidance are set out in Appendix 1. Changes to the Glossary of definitions Definition of ‘distribute’ in DISC
2.2 The Consumer Composite Investments (CCI) regime will apply to any firm that
manufactures or distributes a CCI to retail investors in the UK. In December 2024 and April 2025, we consulted on our proposals for a new product information regime for CCIs.
2.3 In our consultation (CP24/26) we proposed that the defined term ‘distribute’ (as used
in the Glossary) should have a specific meaning in the context of Product Disclosure sourcebook (DISC) where the CCI rules will sit. We now propose a small change so that the definition refers to the provision of targeted support as well as other types of investment advice. This will ensure that firms providing targeted support for CCI products are subject to the proposed disclosure obligations in DISC and support consumers in understanding the investments they are buying. Definition of Lifetime ISA charges
2.4 The definition of ‘lifetime ISA charges’ refers to any fee or charge levied in connection
with the opening or operation of a lifetime ISA. It excludes fees or charges for providing a personal recommendation or relating to qualifying investments held in the ISA. We propose to amend this definition to clarify that charges related to providing targeted support (should they arise) should not be included within the lifetime ISA charge. We consider that this distinction will promote transparency for consumers by separating the costs for targeted support from those linked to the ISA product itself and is consistent with the approach taken to fees and charges for providing a personal recommendation. Definition of ICD claim
2.5 We propose to amend the definition of an Investor Compensation Directive (ICD) claim
to clarify that it does not include claims involving the provision of targeted support where this would otherwise constitute an investment service.

Definition of corporate finance business
2.6 In CP25/17 we proposed that targeted support should be classified as designated
investment business, meaning that it could be captured under the current definition of ‘corporate finance business’. We plan to amend the definition of ‘corporate finance business’ to exclude targeted support. We propose an equivalent change to the Glossary of Chapter 3 of the Interim Prudential Sourcebook for Investment Business (IPRU-INV 3). Definition of marketing
2.7 We propose to refer to providing a ready-made suggestion in the marketing definition
which applies for the purposes of rules in the Collective Investment Schemes Sourcebook (COLL). Question 1: Do you agree with the proposed amendments to the Glossary definitions? If not, please set out your reasons. Changes to SYSC SYSC 5: Employees, agents and other relevant persons
2.8 We propose a minor amendment to SYSC 5 to confirm that the requirements for
employee competence and knowledge apply to the provision of targeted support in the same way as they apply to personal recommendations and MiFID-derived activities. Firms must ensure that staff involved in the design, delivery and oversight of targeted support have the necessary skills and expertise to deliver the service effectively and meet regulatory expectations. SYSC 19G: MIFIDPRU Remuneration Code
2.9 We do not propose to add targeted support to the list of activities of business units
described under SYSC 19G.5.3R (4). This means the relevant individual with managerial responsibility for the business unit carrying out targeted support activities would not necessarily be deemed to be a material risk taker.
2.10 We remind firms of their obligation to consider whether or not a staff member is a
material risk taker according to SYSC 19G.5.1R. Firms would still need to consider if their targeted support activities carried out by their staff have a material impact on the risk profile of the firm or on the assets that the firm manages and apply the rules in SYSC 19G in accordance with their assessments.

SYSC 25: Senior managers and certification regime: Management responsibilities maps and handover procedures and material
2.11 We also propose to amend SYSC 25 Annex 1 to refer to targeted support. Adding
targeted support to the list of examples of the business activities and functions of an SMCR firm for the purposes of preparing a management responsibilities map in SYSC 25
Annex 1 aligns with the purpose in SYSC 25.1.6G. This should help to ensure that firms
have clear organisational structures for overseeing targeted support. Question 2: Do you agree with the proposed amendments to SYSC? If not, please set out your reasons. Changes to COBS
2.12 We propose amendments to the COBS sourcebook to clarify how existing rules apply to
targeted support.
COBS 1: Application
2.13 We propose that where COBS applies to firms selling, or advising a client in relation to,
a structured deposit, this is understood as including providing targeted support. This is consistent with our proposed approach to applying MiFID-derived requirements to targeted support and our understanding that the proposed new regulated activity is likely to extend to structured deposits.
2.14 We propose that the third party processor (TPP) rules in COBS 1 Annex 1 should not
apply to targeted support, consistent with the approach for personal recommendations. Where a firm is providing targeted support, the consumer should be given accurate information about the identity of the firm providing that targeted support service. Question 3: Do you agree with the proposed application of the rules on structured deposits and on TPPs in COBS 1 to targeted support? If not, please set out your reasons. COBS 2.4: Reliance on others
2.15 COBS 2.4.5G explains that where a firm is required to perform a suitability assessment
(under COBS 9A) or appropriateness assessment (under COBS 10A), it can generally rely on the suitability assessment carried out by another firm that is subject to COBS 9A.
2.16 Where a firm is required to perform a suitability assessment, we do not think it would
be appropriate for the firm to rely on any targeted support provided by another firm (under COBS 9B). However, we are interested in hearing about any cases where a firm would want to rely on targeted support provided by another firm, where the first firm is required to carry out an appropriateness assessment under COBS 10/10A.

Question 4: Are there cases where a firm may need to carry out an appropriateness assessment in relation to a transaction recommended by another firm through targeted support? If yes, please provide examples. COBS 2.3, COBS 2.3A, COBS 6.1B-F, COBS 9B.8 and COBS 9B.8A:
Charging and remuneration
2.17 In CP25/17 we proposed that our requirements on adviser charging and remuneration in
COBS 6.1A would not apply to firms providing targeted support. Instead, we proposed to include relevant requirements on a stand-alone basis in COBS 9B.8.
2.18 We also said that the requirements for costs and charges disclosures in COBS 6.1 and
6.1ZA would apply to firms that charge for targeted support. We also indicated that our inducement rules in COBS 2.3 and COBS 2.3A would apply, in so far as they relate to the payment, receipt or provision of monetary or non-monetary benefits.
2.19 We now propose:

• to clarify how existing provisions in COBS 6.1B, 6.1C, 6.1E and 6.1F would apply to
  targeted support; and
• some further changes to the requirements on which we consulted in COBS 9B.8.
  Some of these promote better alignment between the proposals we consulted on in CP25/17 and our draft rules in COBS 9B.8. Others reflect policy development or are based on the feedback we received. COBS 9B.8: Accepting payments made by or on behalf of clients
  2.20 In CP25/17 we said that our proposed rule against commissions would not prevent a firm
  from accepting payments made by or on behalf of a client. We are refining this proposal to clarify that permitted payments include those that facilitate the payment of a charge for the provision of targeted support. COBS 9B.8: Cross-subsidisation
  2.21 To enable firms to offer targeted support without an explicit charge in a commercially
  viable way, we proposed allowing firms to use cross-subsidisation to recover the costs of providing targeted support. Our draft rules allow firms to cross-subsidise by accepting intra-group payments from their associates which are reasonably representative of the costs of providing targeted support.
  2.22 Some firms may structure their targeted support arrangements so that the costs
  of providing it are recovered through a combination of an explicit charge and cross￾subsidisation. We are now refining our proposed rule to clarify that firms can accept intra￾group payment from their associates which are ‘no more than is’ reasonably representative of the costs of providing targeted support. This change should enable firms to use partial cross-subsidisation to recover the costs of providing targeted support.

2.23 We are also clarifying that a firm can meet the costs of providing targeted support
through the firm’s other business lines and through other legal entities in the firm’s group. This is consistent with the proposals we consulted on.
2.24 We have proposed additional guidance on the interaction of our proposed charging rules
with the inducement rules in COBS 2.3 and COBS 2.3A. These are likely to be relevant to firms making or receiving intra-group payments in relation to targeted support. COBS 9B.8: Disclosures about costs, charges and remuneration
2.25 We consider that the Consumer Duty and our existing rules (including those in PRIN
2A, the inducement rules in COBS 2.3 and 2.3A and the rules on disclosing information to clients in COBS 6) should address potential harms which could emerge from firms’ remuneration arrangements. We continue to consider the extent to which specific disclosures are required in our targeted support rules and whether existing requirements or the Consumer Duty deliver an appropriate degree of protection to consumers.
2.26 In CP25/17 we said that firms which do not charge for targeted support must ensure
that clients understand the basis on which the firm is remunerated for providing the service. This disclosure is intended to ensure that clients can consider how a firm’s financial arrangements may impact the targeted support which the firm provides.
2.27 We proposed this requirement in the context of the cross-cutting obligation in PRIN
2A.5 to support retail customer understanding by ensuring that communications equip retail customers to make effective and properly informed decisions. Having considered this proposal further, we think that this could also be relevant to firms which charge for targeted support.
2.28 We propose that the requirement to ensure the client understands how a firm is
remunerated for targeted support extends to all clients. This change is to ensure that firms which recover the costs of providing targeted support through partial cross￾subsidisation are also captured.
2.29 While we have proposed clarifying this provision, we are considering whether our
approach to this disclosure is appropriate – ahead of finalising our rules. Feedback suggests the benefits of disclosing firms’ cross-subsidisation arrangements to consumers may be limited. However, some respondents have said that cross￾subsidisation may create conflicts of interest risks.
2.30 As we explain above, we are considering the extent to which the Consumer Duty and
our existing rules are sufficient to address any potential harm which could emerge from remuneration arrangements. We welcome feedback on this.
2.31 Under the Consumer Duty we expect firms to ensure that their products provide fair
value to retail customers in the target markets for those products (PRIN 2A.4.2 R) and that their communications equip retail customers to make effective, timely and properly informed decisions (PRIN 2A.5.3 R).

2.32 We consider that the Consumer Duty should ensure that firms structure product
charges so consumers can understand the distinction between product charges and any other charges payable. We welcome further feedback on this. COBS 9B.8: Other relevant requirements
2.33 In CP25/17 we set out interactions between our draft charging rules and other relevant
requirements in our Handbook. We are now extending our proposed guidance to clarify that, for life policies, firms should also have regard to their obligations under COBS 7.3 in relation to demands and needs. COBS 9B.8A: Requirements applying to issuers and product providers
2.34 In CP25/17 we proposed that firms cannot solicit or accept any fees, commissions or
other monetary or non-monetary benefits in connection with their business of providing targeted support.
2.35 We are now consulting on not permitting issuers and product providers to offer or
pay commissions (or other payments or benefits) in relation to targeted support. This is consistent with our existing approach to commissions in relation to personal recommendations in COBS 6.1B.5 R. We want to ensure that the restriction on commissions does not fall solely on firms providing targeted support.
2.36 We propose that the restriction on paying commissions does not apply to (i) payments
on behalf of clients, including those that facilitate the payment of a charge for the provision of targeted support, (ii) payments to associates which are no more than is reasonably representative of the cost of providing targeted support, or (iii) minor non￾monetary benefits. Question 5: Do you agree with the proposed amendments to COBS 9B.8 and COBS 9B.8A? If not, please set out your reasons. COBS 2.3 and 2.3A: Inducement requirements
2.37 In CP25/17 we proposed that our inducement rules in COBS 2.3 and COBS 2.3A would
apply to firms providing targeted support, in so far as they relate to the payment, receipt or provision of monetary or non-monetary benefits.
2.38 In this CP we propose guidance to clarify the interaction between the inducement
requirements and our draft rules in COBS 9B. Our proposed guidance signposts readers to the specific requirements in COBS 9B, which set out when it is acceptable for a firm to receive or pay commissions (or other payments and benefits) in relation to targeted support.
2.39 It also clarifies that the requirements in COBS 2.3 and COBS 2.3A remain potentially
relevant where a firm pays or accepts any monetary or non-monetary benefits, which are permitted under our draft rules in COBS 9B.8 and 9B.8A. This includes the scenario where firms receive payments from their associates in relation to the provision of targeted support.

2.40 We also propose amending the non-MiFID inducement rule in COBS 2.3 so that the
requirement to disclose the existence, nature and amount of relevant inducements to clients applies when providing targeted support. This is consistent with our existing approach to inducements when giving a personal recommendation in relation to a retail investment product. This aims to ensure that firms provide consumers with an indication of how they would be remunerated early in the sales process.
2.41 As we explain above, we are continuing to consider our broader approach to disclosure
and will further consider these proposals in relation to COBS 2.3 and 2.3A in that context. Question 6: Do you agree with the proposed amendments to COBS 2.3 and COBS 2.3A? If not, please set out your reasons. COBS 6.1B: Retail investment product provider, operator of an electronic system in relation to lending, and platform service provider requirements relating to adviser charging and remuneration
2.42 We propose to confirm that the requirements in COBS 6.1B are not relevant to targeted
support. This is because we plan to carry over relevant requirements (applying to issuers and product providers) to COBS 9B.8A. COBS 6.1C: Consultancy charging and remuneration
2.43 The rules on consultancy charging in COBS 6.1C apply the principles of the adviser
charging rules to firms that give advice, or provide services, to an employer in connection with group personal or stakeholder pension schemes. In general, we do not consider that the scope of services to which COBS 6.1C applies will be applicable to targeted support although we would welcome feedback on this. We therefore propose to indicate in guidance that COBS 6.1C is unlikely to be relevant to the provision of targeted support.
2.44 However, the disclosure requirement in COBS 6.1C.20AR makes provision for engaging
directly with an employee to provide a personal recommendation on their employer’s group scheme for which an adviser charge would be payable. We propose to amend this requirement so that it also refers to targeted support. COBS 6.1E: Platform services: platform charges and using a platform service for advising
2.45 We envisage that a firm authorised to provide targeted support could choose to use
the services of a platform service provider to facilitate the execution of a targeted support consumer journey. Where a targeted support firm does this, we consider that the platform service provider should reasonably expect to receive payment for providing such services.

2.46 So, we propose minor amendments to COBS 6.1E to facilitate this. This is consistent
with the application of COBS 6.1E which allows platforms to be paid by intermediaries for the services they provide to such intermediaries.
2.47 As is the case for the provision of personal recommendations, we propose that firms
must not use a platform service in relation to the provision of targeted support unless they are satisfied that the provider of the platform complies with the rules on charging for platform services. COBS 6.1F: Using a platform service for arranging and advising
2.48 As firms providing targeted support could use platform services to facilitate the delivery
of their service offering, we propose to amend COBS 6.1F to ensure that a firm that provides targeted support in relation to retail investment products takes reasonable steps to ensure that it uses a platform service which presents its retail investment products without bias. COBS 6.4: Disclosure of charges, remuneration and commission
2.49 As we have proposed in CP25/17 to prohibit commission payments to be made in
connection with targeted support, we propose to confirm that the requirements for firms to disclose commission payments for packaged products do not apply to targeted support. Question 7: Do you agree with the proposed amendments to COBS 6.1B, COBS 6.1C, COBS 6.1E, COBS 6.1F and COBS 6.4? If not, please set out your reasons. COBS 7: Insurance distribution
2.50 Firms must conduct a demands and needs assessment to ensure that a client only takes
out a life policy that aligns with their demands and needs. For advised sales, firms also need to explain why the proposed life policy is best suited to those demands and needs before concluding a sale.
2.51 We propose that demands and needs rules should continue to apply where a ready￾made suggestion recommends a new life policy. Given the proposed rules in COBS 9B
on the design and delivery of targeted support, we consider it would be appropriate for the demands and needs rules in COBS 7 to apply. We have included a new provision in COBS 7 that explains the interaction with the COBS 9B rules and how firms can meet the obligations under COBS 7. We have included guidance in COBS 9B to reflect that COBS 7 will apply. Question 8: Do you agree with the proposed amendments to COBS 7? If not, please set out your reasons.

COBS 10: Appropriateness
2.52 In CP25/17 we proposed the requirements for appropriateness tests in COBS 10/10A
should not apply to targeted support, which will be subject to a bespoke set of requirements. In our draft rules we proposed amending COBS 10A to dis-apply the requirements when a firm is providing targeted support. The equivalent Chapter on assessing appropriateness for non-MiFID business (COBS 10) will be largely irrelevant to targeted support as we proposed that restricted mass market investments should not be included in ready-made suggestions. However, some products covered by COBS 10 are not subject to our marketing restrictions. So, we propose to confirm that the appropriateness test under COBS 10 does not apply where such products are included in targeted support suggestions. Question 9: Do you agree with the proposed amendments to COBS 10? If not, please set out your reasons. COBS 14: Providing product information to clients
2.53 The requirements in COBS 14.2.1 R (2)(b)(iii) refer to providing objective and relevant
information about a life policy whether or not a firm makes a personal recommendation. For clarity, we propose this rule should also refer to providing targeted support.
2.54 For consistency, we propose that firms offering targeted support should provide a
key features document or a key features illustration, as required where a personal recommendation is provided. So, the exemption in COBS 14.2.8R would not apply to targeted support.
2.55 COBS 14 Annex 1 sets out the information that must be included in a key features
document for a cash-only lifetime ISA or that a firm must otherwise provide when it sells or gives effect to a lifetime ISA (which is not cash-only). We propose to amend COBS 14 Annex 1 to reference targeted support charges where these are levied. This change will make things clearer for customers by making sure any costs are shown upfront and included in the Lifetime ISA estimates. Question 10: Do you agree with the proposed amendments to COBS 14? If not, please set out your reasons. COBS 15: Cancellation
2.56 COBS 15 explains when customers can cancel their investment contracts without
a penalty, and these rights can vary depending on whether or not a personal recommendation was given. Some products are exempt from cancellation rights, especially if their value can quickly change due to market conditions.
2.57 We want consumers to have the same cancellation rights that they would have if they
had been given a personal recommendation. We therefore propose that cancellation rights under COBS 15 should apply to targeted support as they do to personal recommendations.

Question 11: Do you agree with the proposed amendments to COBS 15? If not, please set out your reasons. COBS 16.6: Communications to clients – life insurance, long term care insurance and drawdown pensions
2.58 COBS 16.6.8R relates to annual statements provided by relevant operators of personal
pension schemes and stakeholder pension schemes. We propose to amend COBS 16.6.8R (2) so that consumers are informed in their annual statements that, alongside the current suggestions to review choices and seek support, it may also be in their best interest to consider getting targeted support. This includes informing the consumer that they can access information about targeted support on the MoneyHelper website. Firms that provide their own relevant targeted support service can signpost the consumer to it. This will give consumers access to additional reliable information and resources to make informed decisions about their pensions.
2.59 We also propose to amend COBS 16.6.10R (5) to confirm that, where a firm does not
offer targeted support for free, the firm must include any relevant charges in the written statement accompanying costs and charges information. Question 12: Do you agree with the proposed amendments to COBS 16? If not, please set out your reasons. COBS 19: Pensions supplementary provisions
2.60 We want consumers to be aware that targeted support is available, and for this service
to be signposted at opportune moments. In line with the Consumer Duty, we also want firms to continue to deliver signposting in a way that supports consumer understanding.
2.61 With that in mind, we propose minor amendments to COBS 19 to give further clarity on
the interaction with targeted support. There are two principles behind our proposed amendments:

• Where firms must provide information about the support that is available to
  consumers to help them make decisions around their pensions, firms must also suggest consumers consider obtaining targeted support. This includes informing the consumer that they can access information about targeted support on the MoneyHelper website. The intention is that targeted support is suggested with equal prominence alongside the suggestion to seek guidance and advice more generally, so consumers are aware of the range of support available. This would apply to all firms subject to the relevant COBS 19 rules. Firms that provide their own targeted support service are also able to signpost the consumer to it.
• Existing COBS 19 rules to support consumer decision-making, such as the
  stronger nudge to Pension Wise guidance and investment pathways, will continue to apply to relevant firms. This includes where firms are providing targeted support.
  2.62 While firms will have to comply with our existing COBS 19 rules, they will have flexibility
  to design their customer journeys to deliver targeted support in an effective way. It is

particularly important under the Consumer Duty that firms consider how to effectively introduce targeted support interventions into their existing pension consumer journeys in a way that supports consumer understanding. For example, a firm may choose to provide targeted support after the stronger nudge to Pension Wise but before providing the retirement risk warnings.
2.63 We welcome feedback on our principles above and the proposed additional rules and
guidance to deliver them. We have set out below specific amendments on different aspects of COBS 19 to clarify the interaction with targeted support beyond suggesting clients consider obtaining it. We also explain our position on investment pathways further. Retirement Risk Warnings
2.64 When identifying risk factors under the current provisions in COBS 19.7, firms may
gather new information from a consumer. We propose to clarify that firms can use this new information to align consumers with pre-defined segments for the purposes of targeted support. We consider this will encourage firms to manage consumer journeys more effectively. Cash warnings are not a substitute for targeted support
2.65 COBS 19.10 and 19.12 require firms to provide cash warnings in specified circumstances
and, where appropriate, inform the consumer that the warning is not advice or a substitute for it. We propose that, where appropriate, the firm should also state the same about targeted support. This does not prevent firms providing targeted support and a cash warning at the same time where, for example, a consumer’s cash holdings trigger a targeted support suggestion alongside a cash warning. Default investment strategies in non-workplace pensions
2.66 COBS 19.12 requires firms to provide the option of a default investment strategy to
non-advised consumers who are setting up a non-workplace pension. We propose that, where a consumer has received targeted support suggesting an investment strategy identical to the one that would have been offered as the firm’s default option, the requirement in COBS 19.12 for that firm to offer a default option would not apply. Investment Pathways
2.67 We have previously explained that the moment of accessing a pension for tax free
cash is a moment when firms may choose to give targeted support. We have received feedback calling for amendments to investment pathways rules. We recognise that to ensure the most effective consumer journey, further thought needs to be given to the interaction between pathways and targeted support. We also need to take account of potential changes in light of the default pension benefit solutions under guided retirement which DWP proposes in its Pension Schemes Bill. Due to the uncertain nature of these interactions, we do not propose amendments to change our investment pathways rules at this stage. As an interim measure, we propose some guidance setting out that firms

should make consumers aware of the availability of targeted support. In addition, when offered the use of investment pathways, the consumer is presented with the option of selecting their own investments without using the pathways. We propose guidance to clarify that, when presenting this option, the firm can inform the consumer that it provides a relevant targeted support service that could help them choose their investments. Question 13: Do you agree with the two principles behind our proposed amendments to COBS 19? If not, please set out your reasons. Question 14: Do you agree with the proposed amendments to COBS 19? If not, please set out your reasons and potential alternative approaches. Changes to ICOBS
2.68 We are proposing provisions in ICOBS to explain the interaction between providing
targeted support and certain types of insurance contracts. This follows the approach in CP25/17 where support relating to products such as non-investment insurance contracts and pure protection insurance was beyond the scope of our targeted support proposals. Question 15: Do you agree with our proposed amendments to ICOBS? If not, please set out your reasons. Changes to PDCOB
2.69 We know that the pension dashboard may raise queries in consumers’ minds, and
through targeted support, firms will be able to support consumers with those queries. PDCOB 8: Choice architecture
2.70 We do not propose any changes to the choice architecture rules in PDCOB 8 at this
stage. We are working closely with the Money and Pensions Service (MaPS) as they develop the MoneyHelper pensions dashboard, particularly how the service will enable consumers to engage with targeted support. We intend to decide whether and how to amend PDCOB 8 after insights gained from development and testing of the MoneyHelper dashboard, and before we open the authorisations gateway for pensions dashboard service (PDS) applications. PDCOB 12: Post-view services
2.71 Post-view services are unique to pensions dashboards and should not be conflated with
other services that a consumer might find or choose to use after exiting the dashboard.

2.72 We propose to amend some requirements in PDCOB 12 to make clear that pensions
dashboard service (PDS) firms cannot offer or provide targeted support as a post￾view service (PVS). This is because our PDCOB rules, do not allow for transactions to be promoted or initiated within the pension dashboard service and explicitly require that PVS must not lead a consumer into a product or transaction. These rules are set consistent with the commitment Government that pensions dashboards will not be able to offer any functionality which enables transactions.
2.73 However, this does not prevent PDS firms from explaining within the dashboard what
targeted support is and that it may be a service available to them, outside of the dashboard. Question 16: Do you agree with our proposal not to amend PDCOB 8? If not, please set out your reasons. Question 17: Do you agree with the proposed amendments to PDCOB 12? If not, please set out your reasons. Changes to SUP 16
2.74 Most firms likely to provide targeted support will have permissions for other activities
and so will have to meet reporting requirements for these wider activities. We do not propose to introduce any new reports. Instead, we propose changes to existing reporting requirements to capture data on customers who receive targeted support. SUP 16.12: Integrated regulatory reporting
2.75 In CP25/17 we proposed to treat firms only authorised to provide targeted support as a
new form of ‘arranger’ firm. These firms would be subject to IPRU-INV 3. We propose to assign this new activity to Regulated Activity Group (RAG) 8. This means that firms only authorised to provide targeted support will be required to submit the following reports:

• FSA029: balance sheet
• FSA030: income statement
• FSA033: capital adequacy
  2.76 We have proposed additional guidance in the notes for completion of FSA030 and
  the Retail Mediation Activities Return (RMAR) to clarify where information related to targeted support should and should not be reported. SUP 16.11: Product sales data
  2.77 We collect product sales data for retail investments (PSD002) to give us a view of market
  activity and distribution channels. We propose small changes to confirm how firms should report sales made through targeted support.

2.78 SUP 16 Annex 21 requires firms to report whether their product sales are advised or
non-advised sales. We propose to amend the notes within reporting fields to explain that sales made through targeted support should not be reported in the advised category. By distinguishing the categories in this way, we can keep a clear view of the investment products sold to consumers. We recognise that some product providers may not know whether a product sale is the result of targeted support, so are likely to report those sales as non-advised.
2.79 This classification is purely for reporting requirements and does not alter the fact that
targeted support is a form of advice.
SUP 16.24: Retirement income market data
2.80 The retirement income regulatory returns (REP015 and REP016) allow us to monitor
risks relating to sales of different products and product features, and different consumer actions such as full encashment.
2.81 As with our approach to PSD002, we want to separate data on consumers who have
received individualised advice from consumers who have received targeted support. So, we propose to clarify in these forms that references to ‘advised’ do not include targeted support. For the category of customers that were not advised but took up pensions guidance, we propose amendments to make it clear that targeted support customers who have also received pensions guidance, should be reported in that category. SUP 16.8: Persistency reports
2.82 The persistency report allows us to monitor how long stakeholder pensions and life
insurance products remain active. We propose that such products effected through targeted support should be reported under the “Other” distribution category. Other SUP 16 reports
2.83 We only intend to apply a small number of other reports to firms that are only authorised
to provide targeted support. We have listed these in the table below.
Table 2: Additional reports for firms only authorised to provide targeted support
Regulatory report Purpose of application
Annual report and accounts
(SUP 16.7A)
Firms subject to IPRU-INV 3 must submit annual report and accounts information which we use to monitor firms. Verification of firm details (SUP 16.10) We use firm details to ensure that a firm is presented with the correct regulatory return. Annual financial crime report (SUP 16.23) This gives us information about a firm’s systems and controls in preventing financial crime. Directory persons information report (SUP16.26) This allows a firm’s customer to verify information about who is involved in the provision of a financial service.

Question 18: Do you agree with the proposed application of SUP 16 reports to targeted support? If not, please set out your reasons. Changes to DISP 1
2.84 In CP25/17, we proposed to apply our DISP sourcebook, which includes complaints
reporting requirements at DISP 1.10. To confirm how eligible complaints related to targeted support should be reported, we propose to amend the ‘advising, selling and arranging’ category in DISP 1 Annex 1 to add a reference to targeted support. Question 19: Do you agree with the proposed application of the DISP 1 complaints report to targeted support? If not, please set out your reasons. Changes to CREDS 3A /COBS 9B.4
2.85 Given the relative complexity and associated risks of credit union deferred shares and
subordinated debt we propose these products are treated in the same way as our proposals for restricted mass market investments, non-mass market investments and other investments (including mutual society shares) subject to restrictions on marketing or distribution in COBS 22. Therefore, we propose not to permit firms to provide targeted support involving credit union deferred shares or subordinated debt. Question 20: Do you agree with the proposed amendments to CREDS and the accompanying amendment to COBS 9B.4? If not, please set out your reasons. Changes to FUND 1/COLL 6
2.86 AIFMs and UCITS ManCos are permitted to carry out certain investment business in
addition to their fund management activities, including “investment advice” in certain circumstances. For AIFMs, the permitted additional activities are set out in FUND 1.4.3 R, and for UCITS ManCos, the equivalent list is set out in COLL 6.9.9 R.
2.87 As these rules do not define the scope of ‘investment advice’, we propose to confirm
that reference to “investment advice” also includes targeted support in this context. We are engaging with HM Treasury on whether consequential legislative changes are required to the Regulated Activities Order to ensure these firms have the relevant permissions to carry on this activity. Question 21: Do you agree with the proposed amendments to FUND 1 and COLL 6? If not, please set out your reasons.

Question 22: Do you see other potential problems with our proposed amendments to the Handbook as set out in Chapter 2 of this CP or any omissions? Transitional provisions
2.88 We do not propose to introduce transitional arrangements for the changes set out in
Chapter 2. We consider that firms will have sufficient time to implement the necessary
changes to their communications between publication of the final rules and the point in time when the authorisations gateway for targeted support opens. Question 23: Do you agree with the proposed approach not to introduce transitional provisions? If not, please set out your reasons.

Annex 1
Questions in this paper
Question 1: Do you agree with the proposed amendments to the Glossary definitions? If not, please set out your reasons. Question 2: Do you agree with the proposed amendments to SYSC? If not, please set out your reasons. Question 3: Do you agree with the proposed application of the rules on structured deposits and on TPPs in COBS 1 to targeted support? If not, please set out your reasons. Question 4: Are there cases where a firm may need to carry out an appropriateness assessment in relation to a transaction recommended by another firm through targeted support? If yes, please provide examples. Question 5: Do you agree with the proposed amendments to COBS 9B.8 and COBS 9B.8A? If not, please set out your reasons. Question 6: Do you agree with the proposed amendments to COBS
2.3 and COBS 2.3A? If not, please set out your reasons.
Question 7: Do you agree with the proposed amendments to COBS 6.1B, COBS 6.1C, COBS 6.1E, COBS 6.1F and COBS 6.4? If not, please set out your reasons. Question 8: Do you agree with the proposed amendments to COBS 7? If not, please set out your reasons. Question 9: Do you agree with the proposed amendments to COBS 10? If not, please set out your reasons. Question 10: Do you agree with the proposed amendments to COBS 14? If not, please set out your reasons. Question 11: Do you agree with the proposed amendments to COBS 15? If not, please set out your reasons. Question 12: Do you agree with the proposed amendments to COBS 16? If not, please set out your reasons. Question 13: Do you agree with the two principles behind our proposed amendments to COBS 19? If not, please set out your reasons.

Question 14: Do you agree with the proposed amendments to COBS 19? If not, please set out your reasons and potential alternative approaches. Question 15: Do you agree with our proposed amendments to ICOBS? If not, please set out your reasons. Question 16: Do you agree with our proposal not to amend PDCOB 8? If not, please set out your reasons. Question 17: Do you agree with the proposed amendments to PDCOB 12? If not, please set out your reasons. Question 18: Do you agree with the proposed application of SUP 16 reports to targeted support? If not, please set out your reasons. Question 19: Do you agree with the proposed application of the DISP 1 complaints report to targeted support? If not, please set out your reasons. Question 20: Do you agree with the proposed amendments to CREDS and the accompanying amendment to COBS 9B.4? If not, please set out your reasons. Question 21: Do you agree with the proposed amendments to FUND 1 and COLL 6? If not, please set out your reasons. Question 22: Do you see other potential problems with our proposed amendments to the Handbook as set out in Chapter 2 of this CP, or any omissions? Question 23: Do you agree with the proposed approach not to introduce transitional provisions? If not, please set out your reasons. Question 24: Do you agree with our cost benefit analysis? If not, please set out your reasons. Question 25: Do you have any comments on our equality and diversity considerations?

Annex 2
Cost benefit analysis
Introduction

1. The Financial Services and Markets Act (2000) requires us to publish a cost benefit
   analysis (CBA) of our proposed rules. Specifically, section 138I requires us to publish a CBA of proposed rules, defined as ‘an analysis of the costs, together with an analysis of the benefits that will arise if the proposed rules are made’.
2. This analysis presents estimates of the significant impacts of our proposals. We provide
   monetary values for the impacts where we believe it is reasonably practicable to do so. For others, we provide a qualitative explanation of their impacts. Our proposals are based on weighing up all the impacts we expect and reaching a judgement about the appropriate level of regulatory intervention. The Market
3. Our CBA in CP25/17 explained the current state of the markets directly impacted by
   targeted support proposals, namely the markets for financial support, investments and pensions. We do not consider that the markets have changed substantially since the publication of our consultation in June 2025. Problem and rationale for intervention
4. The introduction of targeted support will interact with various provisions in the FCA
   Handbook. These changes are set out in this consultation.
5. The proposed changes support the effective functioning of the new regime as they
   give firms clarity on our proposed rules and its interaction with their other regulatory obligations. The proposed reporting framework will allow us to monitor outcomes from targeted support and support our supervision of firms offering the service. Our proposed intervention
6. We have proposed several changes to sourcebooks within the FCA Handbook, including
   amendments to COBS 19 to require firms to signpost customers to information about targeted support and aligning some of the charging rules for targeted support with existing provisions in COBS 6.

Baseline and key assumptions
7. Our baseline and key assumptions are as set out in CP25/17. In this consultation paper,
we only consider changes in addition to those set out there.
8. Based on engagement with, and surveys to, firms, we assumed that targeted support
may be provided by approximately 17 large firms, between 19 to 54 medium-sized firms, and between 26 and 60 small firms. We assumed that these firms are currently authorised to carry out other regulated activities and are therefore required to submit returns accordingly.
9. Additionally, all firms subject to the relevant COBS 19 provisions will need to comply with
the proposed requirements to signpost customers to targeted support. This applies whether the firm will offer targeted support or not. For estimation purposes, we have used REP015 and REP016 data from 2024 to generate a suitable population size for this group of firms. Around 200 pension providers submitted both reports, and we will use this population of firms to estimate the total costs to this group.
10. We recognise that some pensions providers will offer targeted support and would
therefore already be included in the initial baseline. The costs set out in the sections below are relatively low and we consider that any inflated costs due to the overlap in firm populations will not be significant.
11. Lastly, we do not anticipate new firms to enter the market in the short-term following
implementation. This is because the conduct and prudential requirements of the regime will generally mean that vertically integrated firms will be in the best position to offer their service for free at the point of use (due to their ability to recover costs through cross-subsidisation, for example). The competition trade-offs are explained in greater detail in CP25/17. Assessment of costs and benefits
12. In the sections below, we have assessed the costs and benefits from the proposed
policy changes.
Benefits
Benefits to firms
13. We expect that much of the rule changes give firms greater clarity about how the new
regime for targeted support proposed in CP25/17 would interact with existing Handbook requirements.
14. We judge that it is not reasonably practicable to quantify these benefits.

Benefits to consumers
15. We expect that our additional proposals on cost disclosures will help ensure that
consumers understand how the provision of targeted support may impact what they pay for products and platform services.
16. The additional signposting requirements where firms must direct customers to targeted
support and a MoneyHelper webpage will give consumers access to additional reliable information and resources to make informed decisions about their pensions.
17. We judge that it is not reasonably practicable to quantify these benefits.
Costs
Expected costs to firms
18. For firms offering targeted support we have calculated costs based on 17 large firms,
54 medium-sized firms and 60 small firms providing targeted support, in line with the figures set out in the baseline and key assumptions section above. We estimate that the total one-off cost for these firms is around £0.45m. The cost per small, medium and large firm is £714, £4,032 and £10,920 respectively.
19. For all firms subject to the relevant COBS 19 requirements we have calculated costs for
this group of firms based on the population of 201 firms that submitted REP015 data in
2024. There are 102 small firms, 75 medium-sized firms and 24 large firms. We estimate
that the total one-off cost for these firms is around £0.64m. The cost per small, medium and large firm is £714, £4,032 and £10,920 respectively.
20. Further detail on these costs is set out below.
Familiarisation costs
21. We use our standardised cost model (SCM) to estimate such one-off costs for FCA￾regulated firms. There are 40 pages of policy documentation excluding the legal
instrument. Assuming 300 words per page and a reading speed of 100 words per minute, it would take 2 hours to familiarise themselves with the proposals. We assume that the document will be read only by compliance staff; 6 staff in large firms, 4 in medium and 1.5 in small firms.
22. Firms that wish to provide targeted support will need to familiarise themselves with the
proposals set out in this CP and will incur familiarisation costs. We estimate that the familiarisation costs for these firms is £0.05m.
23. All firms subject to the COBS 19 requirements (whether they will offer targeted support
or not) will also need to read the CP and so will incur familiarisation costs. We estimate that the familiarisation costs for these firms is £0.07m.

Legal costs (gap analysis)
24. The legal instrument is 57 pages and both firms wishing to provide targeted support and
all firms subject to the COBS 19 requirements will need to read the legal instrument. We anticipate that 4, 2 and 1 legal staff will read the legal instrument in large, medium, and small firms respectively.
25. Based on this, we calculate legal costs for those firms that wish to provide targeted
support at £0.40m and for firms subject to the COBS 19 requirements at £0.56m. Costs relating to changes in reporting requirements
26. Rather than creating standalone reporting categories for targeted support, we have
confirmed where the new activity will be integrated within 20 existing categories which firms already populate in their returns. We consider that this approach aligns with how we expect firms to report the activity in any case. For example, firms would have likely reported targeted support sales within the ‘non-advised’ category under PSD002, which we intend to expand to ‘non-advised and targeted support’ for clarity.
27. Additionally, PSD002 data is currently submitted by the product provider and the
proposed amendments will not change who is required to report. Similarly, REP015 and REP016 reports will continue to be submitted by providers of pensions and retirement income products once the proposed amendments are in place. Our proposed amendments to the DISP 1 complaints reporting follows a similar rationale, in that complaints data on targeted support will fall into the most relevant category of ‘Advising, selling and arranging’ for which we propose to refer to targeted support.
28. Because of our decision to use existing returns, albeit with minor amendments, we
do not envisage there being material infrastructure and systems costs to firms from incorporating targeted support in their returns.
29. Other costs from the proposals

• Signposting requirements: We consider that the requirement for firms to add
  targeted support to their signposting communications may increase costs but will be of minimal significance and is therefore not quantified.
• Changes in cost disclosure requirements: For firms that will charge customers
  for their targeted support service, we want to ensure all customers (not just those that are not subject to a charge for the provision of targeted support) to understand how the firm will be remunerated for the service (e.g. through partial cross-subsidisation). We expect very few firms to charge an explicit fee for targeted support, so we consider that the costs of this requirement will have been largely covered by the estimates in CP25/17, with little to no impact on most firms. Expected costs to consumers

30. There will be no additional costs for consumers.

Expected costs to the FCA
31. We anticipate some very minor initial transitional costs reflecting changes to reporting
systems to reflect the integration of targeted support; these have not been included.
32. Table 1 below sets out a summary of the costs and benefits related to this CP.
Table 1 – Summary table of benefits and costs
Group affected
Item description
Benefits (£) Costs (£)
One off Ongoing One off Ongoing
Firms
Familiarisation costs (COBS 19 requirement) Direct £0.07m Familiarisation costs (firms offering targeted support) Indirect £0.05m Legal costs (gap analysis) (COBS 19 requirement) Direct £0.56m Legal costs (gap analysis) (firms offering targeted support) Indirect £0.40m Consumers N/A FCA N/A Total £1.08m
33. The present value of the costs is £1.08m. This is equivalent to the total ‘one off’ costs
of the policy which are incurred in the first year and therefore have a discount factor of
1.00. As we have not quantified any benefits, net present social value of the policy is
-£1.08m. The costs incurred by firms offering targeted support are indirect as targeted support is a permissive regime for firms (firms would not be mandated to offer the service). However, the costs incurred by firms due to the COBS 19 requirement are direct (as firms incur them whether they offer targeted support or not).
34. Whilst a break-even analysis has not been conducted, given the relatively low cost
associated with this intervention, the benefits associated with the intervention would only need to be very modest for a net positive outcome.
35. The present value of the direct costs is £0.64m. Annualising this present value gives an
Equivalent Annual Net Direct Cost to Business (EANDCB) of £0.07m.

Wider economic impacts, including on secondary objective
36. In our CBA in CP25/17, we discussed the wider economic impacts of targeted support
in the financial support, investments and pensions markets. Our proposals in this CP support the effective functioning of the targeted support regime. Monitoring and evaluation
37. The monitoring and evaluation approach as set out in CP25/17 also covers the proposals
set out in this CP. We will assess the targeted support regime following implementation to understand whether and to what extent it has achieved the outcomes we expect to see. In the longer term, we will also evaluate how the service impacts specific consumer groups and the shape of consumer investments more broadly in the UK. Question 24: Do you agree with our cost benefit analysis. If not, please set out your reasons.

Annex 3
Compatibility statement
Compliance with legal requirements

1. This Annex records the FCA’s compliance with several legal requirements applicable
   to the proposals in this consultation, including an explanation of the FCA’s reasons for concluding that our proposals in this consultation are compatible with certain requirements under the Financial Services and Markets Act 2000 (FSMA).
2. When consulting on new rules, the FCA is required by section 138I(2)(d) FSMA to
   include an explanation of why it believes making the proposed rules (a) is compatible with its general duty, under section 1B(1) FSMA, so far as reasonably possible, to act in a way which is compatible with its strategic objective and advances one or more of its operational objectives, (b) so far as reasonably possible, advances the secondary international competitiveness and growth objective, under section 1B(4A) FSMA, and (c) complies with its general duty under section 1B(5)(a) FSMA to have regard to the regulatory principles in section 3B FSMA. The FCA is also required by s 138K(2) FSMA to state its opinion on whether the proposed rules will have a significantly different impact on mutual societies as opposed to other authorised persons.
3. This Annex also sets out the FCA’s view of how the proposed rules are compatible with
   the duty on the FCA to discharge its general functions (which include rule-making) in a way which promotes effective competition in the interests of consumers (section 1B(4)). This duty applies in so far as promoting competition is compatible with advancing the FCA’s consumer protection and/or integrity objectives.
4. In addition, this Annex explains how we have considered the recommendations made by
   the Treasury under s 1JA FSMA about aspects of the economic policy of His Majesty’s Government to which we should have regard in connection with our general duties.
5. This Annex includes our assessment of the equality and diversity implications of these
   proposals.
6. Under the Legislative and Regulatory Reform Act 2006 (LRRA) the FCA is subject to
   requirements to have regard to a number of high-level ‘Principles’ in the exercise of some of our regulatory functions and to have regard to a ‘Regulators’ Code’ when determining general policies and principles and giving general guidance (but not when exercising other legislative functions like making rules).

The FCA’s objectives and regulatory principles: Compatibility statement
7. The proposals set out in this consultation are primarily intended to advance the FCA’s
operational objective of protecting consumers, market integrity and promoting effective competition in the UK market.
8. The proposals, the Advice Guidance Boundary Review and related work, aim to
be transformative and exemplify our determination to deliver smarter regulation, underpinned by the Consumer Duty, that helps consumers and supports innovation and growth. Key to their success is rebalancing how we think about and manage risk, as we outlined in Our Strategy 2025-2030. This theme is central to our approach.
9. The proposals in this consultation paper advance the FCA’s operational objective
of securing an appropriate degree of consumer protection. This includes ensuring that consumers understand what they will pay for targeted support and how firms’ remuneration structures could impact the delivery of targeted support. Also, the signposting requirements where firms must direct customers to targeted support and a MoneyHelper webpage, should give consumers more access to reliable information and resources.
10. The proposals also advance our operational objective of protecting and enhancing
the integrity of the UK financial system. We aim to ensure that the proposed targeted support activity interacts effectively with the wider regulatory framework and to minimise disruption to firms seeking to comply with their existing obligations. We also consider that restricting firms from providing targeted support in relation to credit union deferred shares and subordinated debt, in the way that we proposed for other investments subject to marketing or distribution restrictions, will help to preserve market integrity. The integration of targeted support within the FCA’s regulatory reporting framework will support our supervisory functions and help us to continue to monitor harms that may arise in the consumer investments sector.
11. The proposals in this consultation also advance our secondary objective of supporting
the competitiveness and growth of the UK. Our proposals aim to increase consumer engagement with markets and support better decision-making, which in turn will boost productive investment and support the UK’s growth. Compatibility with the duty to promote effective competition in the interests of consumers
12. In preparing the proposals as set out in this consultation, we have had regard to the
FCA’s duty to promote effective competition in the interests of consumers.
13. Our proposals seek to advance effective competition in the interest of consumers in the
market in the same way as set out in our compatibility statement in CP25/17.

In preparing the proposals set out in this consultation, the FCA has had regard to the regulatory principles set out in s 3B FSMA. The need to use our resources in the most efficient and economic way
14. Our proposals are consistent with, and would foster, an efficient and economic use of
our resources. We have sought to leverage existing approaches, including the Consumer Duty, to introduce new rules in a proportionate manner and reduce complexity in the Handbook. The principle that a burden or restriction should be proportionate to the benefits
15. Our proposals are designed to facilitate the provision of new types of services for
the benefit of consumers, within a proportionate regulatory framework, with clear expectations on firms. Overall, we expect there to be minimal changes to existing requirements on firms.
16. Our cost benefit analysis (CBA) in Annex 1 sets out our assessment of the costs and
benefits of our proposals. Whilst a break-even analysis has not been conducted, given the relatively low cost associated with this intervention, the benefits associated with the intervention would only need to be very modest for a net positive outcome. The need to contribute towards achieving compliance by the Secretary of State with section 1 of the Climate Change Act 2008 (UK net zero emissions target) [and section 5 of the Environment Act 2021 (environmental targets)]
17. Our overall proposals for targeted support may help support compliance with the
Government’s net zero and environmental targets but only as we set out in CP25/17. The general principle that consumers should take responsibility for their decisions
18. Our proposals provide a framework that would enable the provision of services to
support consumers with a choice of how they interact with the market in the pursuit of their investment and retirement goals.
19. As set out in CP25/17, we recognise that some risks arising from this framework will
fall on consumers, for example if they misunderstand the nature of a targeted support service or take actions beyond what is suggested to them. We have sought to mitigate these risks further in this CP through measures including our disclosure requirements for costs and charges and signposting requirements. However, we recognise that rebalancing our approach to risk is necessary to ensure that more consumers receive vital support to make decisions on their pensions and investments.

The responsibilities of senior management
20. Our proposals would not alter the responsibilities of senior management, and we are
content that our proposals do not undermine the principle of senior management responsibility for compliance with the requirements which we are proposing. The desirability of recognising differences in the nature of, and objectives of, businesses carried on by different persons including mutual societies and other kinds of business organisation
21. Our proposals recognise the differences in the nature and objectives of the businesses
affected by these proposals that the FCA regulates. As discussed in CP25/17, which this CP is supplemental to, the proposals may potentially favour those firms whose businesses are vertically integrated. However, after carefully considering the trade￾off between competition and our policy aim of increased consumer engagement and considering the proposals set out in CP25/17, on balance we believe these proposals are appropriate and accompanied by effective consumer safeguards. The desirability of publishing information relating to persons subject to requirements imposed under FSMA, or requiring them to publish information
22. We propose that firms only authorised to provide targeted support should submit a
directory persons information report. This is desirable in order to allow firms’ clients to verify information about who is involved in the provision of a financial service. Directory persons data for firms regulated solely by the FCA and by both the FCA and PRA is published on the Financial Service Register. The principle that we should exercise our functions as transparently as possible
23. In developing these proposals, we have acted as transparently as possible. In 2023, with
the Treasury, we opened a discussion in DP23/5 under the AGBR on whether and how we could build a framework that better supports a range of consumers. We subsequently consulted on how to take forward some of the AGBR proposals in pensions in CP24/7. Ahead of CP25/17, we engaged extensively with stakeholders, including through our policy sprint. Throughout the process of developing our proposals for the targeted support regime, we have engaged, and will continue to engage, with the Financial Services Consumer Panel, the Small Business Practitioner Panel, the Practitioner Panel and the Prudential Regulation Authority.
24. In formulating these proposals, the FCA has had regard to the importance of taking
action intended to minimise the extent to which it is possible for a business carried on (i) by an authorised person or a recognised investment exchange; or (ii) in contravention of the general prohibition, to be used for a purpose connected with financial crime (as required by s.1B(5)(b) FSMA).

25. We do not expect the proposals in this paper to have any meaningful impact on the
    extent to which businesses can be used for a purpose connected with financial crime. Treasury recommendations about economic policy
26. In our view we believe our proposals are consistent with the aspects of the
    Government’s economic policy to which we should have regard.
27. In the remit letter from the Chancellor of the Exchequer to the FCA on 14 November
    2024, the Chancellor recommended that the FCA should pursue our operational objectives, whilst also pursuing a growth agenda supported by informed and responsible risk-taking by both firms and customers and enabling consumers to access appropriate advice and products that will allow them to benefit from economic growth.
28. We have had regard to the letter and its recommendations, and we have worked closely
    with the Treasury. We consider that our proposals in this consultation, which build upon those set out in CP24/27 and CP25/17, reflect an appropriate balance of these objectives, including improving consumer access to advice and products by focusing on a segment of the market who currently struggle to gain access to existing avenues of support, whilst ensuring a more proportionate regulatory burden. We believe our proposals will help consumers make more informed, timely and effective decisions. Expected effect on mutual societies
29. The FCA does not expect the proposals in this paper to have a significantly different
    impact on mutual societies, though we recognise some mutual societies may choose to offer targeted support. Equality and diversity
30. We are required under the Equality Act 2010 in exercising our functions to ‘have due
    regard’ to the need to eliminate discrimination, harassment, victimisation and any other conduct prohibited by or under the Act, advance equality of opportunity between persons who share a relevant protected characteristic and those who do not, and to foster good relations between people who share a protected characteristic and those who do not. As part of this, we ensure the equality and diversity implications of any new policy proposals are considered.
31. While our proposals for targeted support generally have the potential to impact different
    protected groups (as described in CP25/17), the proposals we are consulting on now will have limited impact.
32. We propose that where firms provide information about the support that is available
    to consumers to help them make decisions around their pensions, firms also suggest consumers consider obtaining targeted support. Older consumers who currently receive pensions communication will be signposted to targeted support in these future

communications. We consider that this will provide more support and enable better decision making for this group of consumers. Legislative and Regulatory Reform Act 2006 (LRRA)
33. We have had regard to the principles in the LRRA for the parts of the proposals that
consist of general policies, principles or guidance. We consider that our proposals are transparent, accountable, proportionate, and consistent. For example, we are proposing a proportionate framework that enables support to be delivered effectively to a large number of consumers.
34. We have had regard to the Regulators’ Code for the parts of the proposals that
consist of general policies, principles, or guidance. We consider that our proposals are consistent with the principles of the code. This consultation is a way for firms to let us know their views on our proposals. We have identified the potential risks of not taking action by articulating potential harms. This consultation paper and instrument will allow firms to understand the requirements applicable to them. We are also transparently setting out what our policy aims are so that firms can take those into account. Question 25: Do you have any comments on our equality and diversity considerations?

Annex 4
Abbreviations used in this paper
Abbreviation Description
AGBR Advice Guidance Boundary Review
AIFMs Alternative Investment Fund Managers
CCI Consumer Composite Investments
COBS Conduct of Business sourcebook
COLL Collective Investment Schemes sourcebook CP Consultation Paper CREDS Credit Unions sourcebook DISC Product Disclosure sourcebook DISP Dispute Resolution: Complaints sourcebook DWP Department for Work and Pensions FCA Financial Conduct Authority FSCS Financial Services Compensation Scheme FUND Investment Funds sourcebook HMT His Majesty’s Treasury ICD Investor Compensation Directive ICOBS Insurance: Conduct of Business sourcebook ISA Individual Savings Account MiFID Markets in Financial Instruments Directive NMMIs Non-Mass Market Investments PASS Pre-Application Support Service

Abbreviation Description
PDCOB Pensions Dashboards: Conduct of Business sourcebook PDS Pensions Dashboard Service PRIN Principles for Businesses PRs Personal Recommendations PVS Post-View Service RAG Regulated Activity Group RMAR Retail Mediation Activities Return RMMIs Restricted Mass Market Investments SMCR Senior Managers and Certification Regime SUP Supervision manual SYSC Senior Management Arrangements, Systems and Controls TPP Third Party Provider Management company for an Undertaking for Collective Investment UCITS ManCos in Transferable Securities

Appendix 1
Draft Handbook text

FCA 2025/XX
ADVICE GUIDANCE BOUNDARY REVIEW (TARGETED SUPPORT) INSTRUMENT 2025 Powers exercised A. The Financial Conduct Authority (“the FCA”) makes this instrument in the exercise of the powers and related provisions in or under:
(1) the following sections of the Financial Services and Markets Act 2000 (“the Act”):
(a) section 137A (The FCA’s general rules); (b) section 137R (Financial promotion rules); (c) section 137T (General supplementary powers); (d) section 139A (Power of the FCA to give guidance); (e) section 247 (Trust scheme rules); and (f) section 261I (Contractual scheme rules); (2) regulation 6(1) (FCA rules) of the Open-Ended Investment Companies Regulations 2001 (SI 2001/1228); and (3) the other rule and guidance making powers listed in Schedule 4 (Powers exercised) to the General Provisions of the FCA’s Handbook. B. The rule-making powers listed above are specified for the purpose of section 138G(2) (Rule-making instruments) of the Act. Commencement
C. This instrument comes into force on [date].
Amendments to the FCA Handbook
D. The modules of the FCA’s Handbook of rules and guidance listed in column (1) below are amended in accordance with the Annexes to this instrument listed in column (2). (1) (2) Glossary of definitions Annex A Senior Management Arrangements, Systems and Controls sourcebook (SYSC)
Annex B
Interim Prudential sourcebook for Investment Businesses (IPRU￾INV)
Annex C
Conduct of Business sourcebook (COBS) Annex D Insurance: Conduct of Business sourcebook (ICOBS) Annex E Pensions Dashboards: Conduct of Business sourcebook (PDCOB)
Annex F
Supervision manual (SUP) Annex G

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Dispute Resolution: Complaints sourcebook (DISP) Annex H Collective Investment Schemes sourcebook (COLL) Annex I Credit Unions sourcebook (CREDS) Annex J Investment Funds sourcebook (FUND) Annex K [Editor’s note: All of the Annexes to this instrument take into account the proposals and legislative changes suggested in the consultation papers ‘The MiFID Organisational Regulation’ (CP24/24), ‘A new product information framework for Consumer Composite Investments’ (CP24/30), ‘Further proposals on product information for Consumer Composite Investments’ (CP25/9) and ‘Supporting consumers’ pensions and investment decisions: proposals for targeted support’ (CP25/17), as if they were made final.] [Editor’s note: References in the Annexes to this instrument to the new regulated activity of providing targeted support are to be confirmed once legislation has been laid before Parliament.] Amendments to material outside the Handbook E. The Perimeter Guidance manual (PERG) is amended in accordance with Annex L to this instrument. Notes F. In the Annexes to this instrument, the notes (indicated by “Note:” or “Editor’s note:”) are included for the convenience of readers but do not form part of the legislative text. Citation G. This instrument may be cited as the Advice Guidance Boundary Review (Targeted Support) Instrument 2025. By order of the Board [date]

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Annex A
Amendments to the Glossary of definitions
In this Annex, underlining indicates new text and striking through indicates deleted text. Amend the following definitions as shown. [Editor’s note: This Annex also takes into account the changes introduced by the Public Offers of Relevant Securities (Operating an Electronic System) Instrument 2025 (FCA 2025/32), which comes into force on 19 January 2026.] corporate (a) designated investment business (other than operating an electronic finance system for public offers of relevant securities and providing targeted business support) carried on by a firm with or for:
…
(b) designated investment business carried on by a firm as a principal for its own account where such business:
…
(ii) does not involve transactions with or for, or advice on investments or the provision of targeted support to, any other person who is a retail client in respect of such business; (c) designated investment business carried on by a firm as principal for its own account if such business:
…
(ii) does not involve advice on investments or the provision of targeted support to any person who is a retail client; … distribute … (7) (in COBS 6, COBS 13, COBS 14 and DISC) (a) in relation to an authorised person, means to carry on any of the following activities:
(i) sell, or offer to sell, an investment;
(ii) deal, or arrange a deal in an investment with or for an investor where the investor is to enter into the deal as buyer; or

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(iii) advise on the merits of entering an investment, including to recommend the investment; or (iv) provide targeted support involving a recommendation of an investment; (b) (in DISC only) in relation to an unauthorised person, means to carry on any of the designated activities specified by regulation 5(1)(b), (c) and (d) of the Consumer Composite Investments Regulation. ICD claim a claim:
(a) against a MiFID investment firm (including a credit institution which is a MiFID investment firm), or, where applicable, a successor of such a firm; and (b) in relation to:
(i) any investment services and activities other than the making of a personal recommendation or providing targeted support; … [Note: Article 2(2) of the Investor Compensation Directive] lifetime ISA any fee or charge made to a retail client in connection with the opening or charges operation of a lifetime ISA, whether levied by the firm or any other person, but excluding any fees or charges:
(a) payable by or on behalf of a retail client to a firm in relation to the provision of a personal recommendation or targeted support by the firm in respect of the lifetime ISA; and (b) relating to the qualifying investments held in the lifetime ISA (including in relation to the provision of a personal recommendation or targeted support in respect of those investments). marketing (1) (in COLL) (in relation to marketing units in a regulated collective investment scheme in a particular country or territory):
(a) communicating to a person in that country or territory an invitation or inducement to become, or offer to become, a holder in that regulated collective investment scheme; (b) giving advice on investments (except P2P agreements) or providing a ready-made suggestion to, or arranging (bringing about) a deal in an investment for a person in that country or territory to become a holder in that regulated collective investment scheme.

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… non-advised client
(in COBS 19 and PROD 6) a retail client in relation to whom a firm has not:
(1) been able to determine, on reasonable grounds, that the client client has received, or will receive, a personal recommendation or investment management services for the purposes of COBS 19.12.5R; or (2) provided targeted support recommending investment into its default option for the purposes of COBS 19.12.5AR. third party processor (1) A firm (“Firm A”) which carries on home finance activities, funeral plan distribution or insurance distribution activities other than advising on life policies and providing targeted support, or all of these, for another firm (or an appointed representative) (“Firm B”) under a properly documented outsourcing agreement, the terms of which provide that when Firm A carries on any of these activities (“the outsourced activities”) for Firm B:
…
(2) A firm (“Firm C”) which carries on home finance activities, funeral plan distribution or insurance distribution activities other than advising on life policies and providing targeted support, or all of these, for a third party processor within (1) (“Firm A”), where:
…

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Annex B
Amendments to the Senior Management Arrangements, Systems and Controls sourcebook (SYSC) In this Annex, underlining indicates new text. 5 Employees, agents and other relevant persons
5.1 Skills, knowledge and expertise
…
Knowledge and competence
5.1.5AA R SYSC 5.1.5ABR applies to a common platform firm and a third country firm:
…
(2) in respect of any natural persons (“relevant individuals”) who, on behalf of the firm:
(a) make personal recommendations or provide targeted support to clients in relation to financial instruments or structured deposits; or … … 25 Senior managers and certification regime: Management responsibilities maps and handover procedures and material … 25 Examples of the business activities and functions of an SMCR firm
Annex 1
Business areas and management functions
Explanation
…
(4) Financial or investment advice This includes advising on investments and providing targeted support. …

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Annex C
Amendments to the Interim Prudential sourcebook for Investment Businesses (IPRU￾INV) In this Annex, underlining indicates new text and striking through indicates deleted text. [Editor’s note: This Annex also takes into account the changes introduced by the Public Offers of Relevant Securities (Operating an Electronic System) Instrument 2025 (FCA 2025/32), which comes into force on 19 January 2026.] 3 Financial resources for Securities and Futures Firms which are not MiFID Investment Firms …
Appendix
GLOSSARY OF TERMS FOR IPRU(INV) 3
…
… corporate finance business means
(a)

• designated investment business (other than operating an
  electronic system for public offers of relevant securities operating an electronic system for public offers of relevant securities and providing targeted support) carried on by a firm with or for:
  …
  (b) designated investment business carried on by a firm as a principal for its own account where such business:
  …
  (ii) does not involve transactions with or for, or advice on investments or the provision of targeted support to, any other person who is a retail client in respect of such business; (c) designated investment business carried on by a firm as principal for its own account if such business:
  …
  (ii) does not involve giving advice on investments or the provision of targeted support to any person who is a private customer;

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…
…

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Annex D
Amendments to the Conduct of Business sourcebook (COBS) In this Annex, underlining indicates new text and striking through indicates deleted text, unless otherwise stated. 1 Application
1.1 General application
…
Structured deposits: further provisions
…
1.1.1AF G …
1.1.1AG G Unless the context otherwise requires, reference to ‘advising’ (as that word is afforded its natural meaning) a client in relation to a structured deposit includes providing targeted support in relation to a structured deposit. … 1 Annex Application (see COBS 1.1.2R)
Part 1: What?
Modifications to the general application of COBS according to activities …
6. Use of third party processors in life insurance mediation distribution
activities
6.1 R If a firm (or its appointed representative or, where applicable, its
tied agent) outsources insurance distribution activities to a third party processor:
(1) the firm must accept responsibility for the acts and omissions of that third party processor conducting those outsourced activities; and (2) any COBS rule requiring the third party processor’s identity to be disclosed to clients must be applied as a requirement to disclose the firm’s identity;

FCA 2025/XX unless the third party processor is giving personal recommendations in relation to advising on investments (except P2P agreements) or providing targeted support. … 2 Conduct of business obligations …
2.3 Inducements relating to business other than MiFID, equivalent third country
or optional exemption business and insurance-based investment products … Rule on inducements
2.3.1 R A firm must not pay or accept any fee or commission, or provide or receive
any non-monetary benefit, in relation to designated investment business carried on for a client other than:
…
(2) a fee, commission or non-monetary benefit paid or provided to or by a third party or a person acting on behalf of a third party, if:
…
(b) the existence, nature and amount of the fee, commission or benefit, or, where the amount cannot be ascertained, the method of calculating that amount, is clearly disclosed to the client, in a manner that is comprehensive, accurate and understandable, before the provision of the service; (i) this requirement only applies to business other than the carrying on by a UK UCITS management company of the collective portfolio management activities of investment management and administration for the relevant scheme if it includes:
…
(B) giving advice, or providing services, to an employer in connection with a group personal pension scheme or group stakeholder pension scheme; or (C) providing targeted support; …

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…
…
…
Guidance on inducements
…
2.3.6A G …
2.3.6B G COBS 9B.8 (Charging and remuneration) and COBS 9B.8A (Issuer and product provider requirements relating to charging and remuneration) set out specific requirements as to when it is acceptable for:
(1) a firm to receive commissions, fees or other benefits from third parties (or a person acting on behalf of a third party) in relation to the firm’s business of providing targeted support; and (2) a firm which is an issuer or product provider to offer or pay commissions, remuneration or benefits of any kind to another firm, or to any other third party for the benefit of that firm, in connection with that firm’s business of providing targeted support. 2.3.6C G Notwithstanding the restrictions in COBS 9B.8 and COBS 9B.8A, the requirements in this section remain potentially relevant where a firm pays or accepts, or provides or receives, monetary or non-monetary benefits which are not prohibited by those sections. This might include where a firm providing targeted support receives a payment from an associate in relation to that provision of targeted support. … 2.3A Inducements relating to MiFID, equivalent third country or optional exemption business and insurance-based investment products … 2.3A.4 G … Relationship with charging rules in relation to the provision of targeted support 2.3A.4A G A firm which provides targeted support :
(1) in the course of carrying on MiFID, equivalent third country or optional exemption business; or (2) in relation to an insurance-based investment product, is also required to comply with the rules in COBS 9B.8 (Charging and remuneration).

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2.3A.4B G A firm is required to comply with the rules in this section and in COBS 9B.8A (Issuer and product provider requirements relating to charging and remuneration) where:
(1) the firm:
(a) is an issuer or product provider; and
(b) carries on MiFID, equivalent third country or optional exemption business, or carries on insurance distribution activities, in relation to those activities; and (2) the firm is considering offering or paying any monetary or non￾monetary benefits to, or for the benefit of, another firm in connection with that firm’s business of providing targeted support (or any related services). 2.3A.4C G Notwithstanding the restrictions in COBS 9B.8 and COBS 9B.8A, the requirements in this section remain potentially relevant where a firm pays or accepts, or provides or receives, monetary or non-monetary benefits which are not prohibited by those sections. This might include where a firm providing targeted support receives a payment from an associate in relation to that provision of targeted support. … 4 Communicating with clients, including financial promotions …
4.7 Direct offer financial promotions
…
Warrants and derivatives
4.7.6 R (1) A firm must not communicate or approve a direct offer financial
promotion:
(a) relating to a warrant or derivative;
(b) to or for communication to a retail client; and (c) where the firm will not itself be required to comply with the rules on appropriateness (see COBS 10 and 10A); unless the firm has adequate evidence that the condition in (2) is satisfied. (2) The condition is that the person who will arrange or deal in relation to the derivative or warrant will comply with the rules on appropriateness or equivalent requirements for any application or

FCA 2025/XX order that the person is aware, or ought reasonably to be aware, is in response to the direct offer financial promotion. (3) Paragraph (1) does not apply if:
(a) the firm has provided the retail client with a personal recommendation or ready-made suggestion in relation to the warrant or derivative to be promoted; or (b) the retail client has confirmed before the promotion is made that they have received a personal recommendation or ready￾made suggestion from another firm in relation to the warrant or derivative to be promoted. … Information about the firm, its services and remuneration … 6.1B Retail investment product provider, operator of an electronic system in relation to lending, and platform service provider requirements relating to adviser charging and remuneration Application - Who? What? … 6.1B.3 G … 6.1B.3A G This section does not apply to a firm in circumstances where a retail client receives targeted support in relation to a retail investment product (but see COBS 9B.8A). … 6.1C Consultancy charging and remuneration Application - Who? What? 6.1C.1 R (1) This section (other than COBS 6.1C.20AR) applies to a firm that gives advice, or provides services, to an employer in connection with a group personal pension scheme or group stakeholder pension scheme. (2) Without prejudice to (1), this section does not apply to a firm that makes a personal recommendation to a retail client in relation to a retail investment product. (3) COBS 6.1C.20AR applies to a firm which makes a personal recommendation or provides targeted support to an employee on

FCA 2025/XX their employer’s group personal pension scheme or group stakeholder pension scheme. 6.1C.1A G This section refers to ‘giving advice’ (as that phrase has its natural meaning). However, this section (other than COBS 6.1C.20AR) is unlikely to be relevant to a firm in relation to providing targeted support. … Disclosure to employees 6.1C.20 R A firm must take reasonable steps to ensure that its representatives, when A making contact with an employee with a view to giving a personal recommendation or providing targeted support on his or her their employer’s group personal pension scheme and/or group stakeholder pension scheme, inform the employee:
(1) that the firm will be providing a personal recommendation or targeted support on a group personal pension scheme and/or group stakeholder pension scheme provided by the employer; (2) whether the employee will be provided with a personal recommendation or targeted support that is restricted to the group personal pension scheme or group stakeholder pension scheme provided by the employer or the recommendation will also cover other products; and (3) that the employee will have to pay an adviser charge (if applicable) unless the representative is making contact pursuant to an agreement made between the firm and the employer under which the firm is remunerated by consultancy charging or a fee payable by the employer. … 6.1E Platform services: platform charges and using a platform service for advising … Exceptions 6.1E.6 R A platform service provider or its associates may solicit and accept payments from a firm, other than a retail investment product provider which is in the business of:
(1) a firm, other than a retail investment product provider, which is in the business of making personal recommendations to retail clients in relation to retail investment products; and/or

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(2) a firm, other than a retail investment product provider, which is in the business of arranging or dealing retail investment products for retail clients; and/or (3) providing targeted support. … Using a platform service when advising 6.1E.9 R A firm must not use a platform service as part of a personal recommendation to a retail client or in relation to the provision of targeted support in relation to a retail investment product unless it has satisfied itself that the platform service provider, and its associates, only receive remuneration for business carried on in the UK which is permitted by the rules in this section. … 6.1F Using a platform service for arranging and advising Client’s best interests rule and using a platform service … 6.1F.1 R A firm which:
(1) This rule applies to a firm which:
(a) arranges for retail clients to buy retail investment products; or (b) makes personal recommendations or provides targeted support to retail clients in relation to retail investment products; and. (2) A firm which uses a platform service for that a purpose in (1) must take reasonable steps to ensure that it uses a platform service which presents its retail investment products without bias;. must take reasonable steps to ensure that it uses a platform service which presents its retail investment products without bias. …
6.4 Disclosure of charges, remuneration and commission
Application
6.4.1 R This section applies to a firm when it sells or arranges the sale of a
packaged product to a retail client and the firm’s services to sell or arrange

FCA 2025/XX are not in connection with the provision of a personal recommendation or provision of targeted support. … 7 Insurance distribution …
7.3 Additional insurance distribution obligations
Demands and needs
…
7.3.5 R …
7.3.5A R Where an insurance distributor is distributing a life policy as part of a ready-made suggestion, a firm will be deemed to meet the requirements in COBS 7.3.1R to COBS 7.3.5R through the processes it has in place to provide targeted support where those processes:
(1) comply with COBS 9B; and
(2) are consistent with the outcomes under COBS 7.3.1R to COBS 7.3.5R. … 9B Targeted Support … 9B.2 Application Who? What? 9B.2.1 R … 9B.2.1A R COBS 9B.8A applies to a firm which is an issuer or product provider. … 9B.4 Design of targeted support service … Investments subject to restrictions on retail distribution 9B.4.34 R A ready-made suggestion must not include a recommendation to buy or subscribe for:
…

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(2) a non-mass market investment; or
(3) an investment subject to a restriction on distribution or promotion in COBS 22; or (4) deferred shares issued by a credit union or credit union subordinated debt subject to the requirements in CREDS 3A.5. … 9B.8 Charging and remuneration 9B.8.1 G (1) … (1A) The costs of providing targeted support may be met through other business lines of the firm or by other legal entities within the firm’s group. … Rule against commissions … 9B.8.3 R COBS 9B.8.2R does not prevent:
(1) a firm from accepting any payment made:
(a) by or on behalf of a client (including those that facilitate the payment of a charge for the provision of targeted support from a client’s investment); or (b) by an associate which is no more than is reasonably representative of the cost of providing targeted support; … 9B.8.4 G … Disclosing the basis of remuneration 9B.8.4A R In meeting its obligation to equip retail customers to make decisions that are effective, timely and properly informed (PRIN 2A.5.3R), a firm must ensure that the client understands the basis on which the firm is remunerated for its provision of targeted support. 9B.8.4B G The purpose of the disclosure required by COBS 9B.8.4AR is to ensure that clients are able to consider the potential of a firm’s financial arrangements to impact the targeted support which it provides. Firms which do not charge for targeted support

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9B.8.5 R (1) This rule applies to a firm that does not charge the client a fee for the provision of targeted support. (2) In meeting its obligation to equip retail customers to make decisions that are effective, timely and properly informed (PRIN 2A.5.3R), a firm must ensure that the client understands the basis on which the firm is remunerated for its provision of targeted support. [deleted] (3) A firm must ensure that the arrangements by which it is remunerated for its provision of targeted support are consistent with its obligation to ensure that its products provide fair value (PRIN 2A.4.2R). 9B.8.6 G (1) The purpose of the disclosure required by COBS 9B.8.5R is to ensure that clients are able to consider the potential of a firm’s financial arrangements to impact the targeted support which it provides. [deleted] (2) A disclosure made under COBS 9B.8.5R When making a disclosure under COBS 9B.8.4AR, a firm that does not charge the client a fee for the provision of targeted support may describe the relevant arrangements in a generic way and need not set out specific details of the firm’s arrangements to cover the costs of providing targeted support. Charging for targeted support … 9B.8.8 G (1) … (2) In particular, a firm should not vary its charges for the provision of targeted support inappropriately according to provider or, for substitutable and competing products, the type of product. … Other relevant requirements 9B.8.10 G Firms are reminded of their obligations:
…
(3) under the rules rules on inducements in COBS 2.3 and COBS 2.3A, in so far as they relate to the payment or provision of monetary and non-monetary benefits; and (4) COBS 6.1 and COBS 6.1ZA in relation to the disclosure of information, including concerning a firm’s costs and charges; and (5) for life policies, the rules in COBS 7.3 in relation to demands and needs.

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…
Insert the following new section, COBS 9B.8A, after COBS 9B.8 (Charging and remuneration). All of the text is new and is not underlined. 9B.8A Issuer and product provider requirements relating to charging and remuneration 9B.8A.1 G COBS 9B.2.1AR specifies that this section applies to a firm which is an issuer or product provider. 9B.8A.2 G The rules applicable to retail investment product providers relating to adviser charging and remuneration (COBS 6.1B) do not apply in circumstances where a retail client receives targeted support. 9B.8A.3 R (1) A firm must not offer or pay (and must ensure that none of its associates offers or pays) any fees, commissions, or monetary or non-monetary benefits to another firm, or to any other third party for the benefit of that firm, in connection with that firm’s business of providing targeted support (or any related services). (2) Paragraph (1) does not apply to:
(a) payments made on behalf of a client (including those that facilitate the payment of a charge for the provision of targeted support from a client’s investment); (b) payments to an associate which are no more than is reasonably representative of the cost of providing targeted support; or (c) minor non-monetary benefits which meet the requirements of COBS 6.1A.5AR. 9B.8A.4 R COBS 9B.8.2R(2) and (4) also apply for the purpose of COBS 9B.8A.3R. Amend the following text as shown. 10 Appropriateness (for non-advised services) (non-MiFID and non￾insurance-based investment products provisions)
10.1 Application
…
10.1.2 R …
(3) …

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(4) This chapter does not apply to a firm that makes a personal recommendation or provides targeted support in relation to the relevant investment. … 14 Providing product information to clients …
14.2 Providing product information to clients
…
The provision rules for products other than consumer composite investments
14.2.1 R A firm that sells, or (where relevant) gives effect to:
…
(2) a life policy to a client, must provide:
…
(b) a client with objective and relevant information about the policy:
…
(iii) whether or not the firm makes a personal recommendation or provides a ready-made suggestion to the client about the life policy; … … … … Exception to the provision rules: key features documents and key features illustrations
14.2.8 R A firm is not required to provide a key features document or a key features
illustration, if:
(1) the client is buying or investing in response to a direct offer financial promotion without receiving a personal recommendation or a ready-made suggestion to buy or invest; and

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(2) the firm provides materially the same information in some other way. … 14 Lifetime ISA information
Annex
This Annex belongs to COBS 13.3.1R(3) and COBS 14.2.1R(4A).
Information which comprises the following:
…
3.4 R The explanations in COBS 14 Annex 1 3.3R(2) and COBS 14
Annex 1 3.3R(3) must include a statement that lifetime ISA charges
taken into account in the table:
(1) may vary over time; and
(2) exclude any fee or charge:
(a) payable by or on behalf of a retail client to a firm in relation to the provision of a personal recommendation or targeted support by the firm in respect of the lifetime ISA; and (b) relating to the qualifying investments held in the lifetime ISA (including in relation to the provision of a personal recommendation or targeted support in respect of those investments). … 15 Cancellation …
15.2 The right to cancel
Cancellable contracts
15.2.1 R A consumer has a right to cancel any of the following contracts with a firm:
Cancellable contract Cancellation period
Supplementary provisions

FCA 2025/XX
…
Lifetime ISAs (advised but not at a distance):

• a non-distance contract to 30 calendar These rights arise only
  open or transfer a lifetime days following a personal ISA recommendation or ready￾made suggestion of the contract (by the firm or any other person). Exemptions may apply (see COBS 15 Annex 1) … Non-life/pensions (advised but not at a distance): a non-distance contract:
• to buy a unit in a regulated 14 calendar These rights arise only
  collective investment days following a personal scheme (including within a recommendation or ready￾wrapper or pension made suggestion of the wrapper) contract (by the firm or any
• to open or transfer a child other person).
  trust fund (CTF) For a unit bought when
• to open or transfer an ISA
  (other than a lifetime ISA) opening or transferring a wrapper or pension wrapper, the 14 calendar
• for an Enterprise day right to cancel applies
  Investment Scheme to the entire arrangement.
  Exemptions may apply (see
  COBS 15 Annex 1 ).
  …
  …
  …
  Annex 1
  Exemptions from the right to cancel
  …
  Exemptions for units (non-distance)

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1.8 R There is no right to cancel a non-distance contract to buy a unit in a
regulated collective investment scheme:
…
(7) if the firm has reasonable grounds for assuming that no personal recommendation or ready-made suggestion of the contract was provided by anyone carrying on designated investment business in the UK; or … … 16 Reporting information to clients (non-MiFID provisions) …
16.6 Communications to clients – life insurance, long term care insurance and
drawdown pensions
References to ‘advice’ or ‘regulated advice’ 16.6.-1 G References to ‘advice’ or ‘regulated advice’ (as those terms are afforded their natural meaning) include targeted support, unless specified otherwise. … Income withdrawals - annual statements
16.6.8 R At intervals of no longer than 12 months, beginning on the date a retail
client first takes a pension commencement lump sum or an uncrystallised funds pension lump sum payment, or first makes an income withdrawal, the relevant operator of a personal pension scheme or stakeholder pension scheme must:
…
(2) inform the retail client that if their circumstances or retirement objectives have changed it may be in their best interests to:
…
(c) take regulated advice to understand their options at retirement, including considering obtaining targeted support, and informing them that they can access information about targeted support on the MoneyHelper website; and …

FCA 2025/XX
…
16.6.9 G …
16.6.9A G (1) If the firm has reasonable grounds to consider that the client is in a situation which may be met by the firm’s targeted support in accordance with COBS 9B.5.3R, it may inform the client about the availability of that service in addition to providing the information in the annual statement. (2) When doing so, firms will need to ensure they comply with all relevant data protection legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). Personal or stakeholder pension schemes in decumulation: actual costs and charges disclosure
16.6.10 R …
(5) The operator must include a written statement with the costs and charges information, stating whether any adviser remuneration, including adviser charges, consultancy charges, charges in relation to the provision of targeted support, commission or commission equivalent, is included in the aggregated costs and charges figure. … … 19 Pensions supplementary provisions …
19.4 Open market options
Definitions
19.4.1 R …
19.4.1-A G References to ‘advice’, ‘regulated advice’ or ‘financial advice’ (as those terms are afforded their natural meaning) include targeted support, unless specified otherwise. … Single page summary document … 19.4.6C R The single page summary document must include the following information:

FCA 2025/XX
…
(10) a clear and prominent statement about the availability of pensions guidance including:
…
(d) a recommendation that the client seeks appropriate guidance or advice to understand their options at retirement, including that the client considers obtaining targeted support and informing them that they can access information about targeted support on the MoneyHelper website; and … … Reminder
19.4.9 R At least six weeks before the retail client’s intended retirement date the
firm must:
…
(4) recommend that the client seeks appropriate guidance or advice to understand their options at retirement, including that they consider obtaining targeted support and informing them that they can access information about targeted support on the MoneyHelper website. … Signposting pensions guidance
19.4.16 R (1) When a firm communicates with a retail client about the retail
client’s personal pension scheme, stakeholder pension scheme, FSAVC, retirement annuity contract or pension buy-out contract which is provided by the firm, unless the circumstances in (2) apply, the firm must:
…
(c) include a recommendation that the client seeks appropriate guidance or advice to understand their options at retirement, including that the client considers obtaining targeted support, and informing them that they can access information about targeted support on the MoneyHelper website. (2) A firm is not required to provide the client with the statement required in (1) where:

FCA 2025/XX
…
(c) the client has already received advice (other than targeted support) from a firm on their open market options, for example from an independent financial adviser; or …
19.4.17 G …
19.4.17A G Where a firm has provided targeted support to the client on their options at retirement, references in COBS 19.4.16R to advice or targeted support mean in addition to the targeted support already received. 19.4.17B G (1) Where a firm has reasonable grounds to consider that a client is in a situation which may be met by the firm’s targeted support in accordance with COBS 9B.5.3R, it may inform the client that it provides targeted support in addition to the information in COBS 19.4.16R(1). (2) When doing so, firms will need to ensure they comply with all relevant data protection legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). …
19.7 Pensions nudge and retirement risk warnings
…
Application
…
19.7.3 R This section does not apply:
(1) to a firm giving regulated advice, other than targeted support, to a retail client on options to access their pension savings; (2) if the firm (other than when providing targeted support) has already provided the retirement risk warnings to the retail client in relation to their decision to access their pension savings and the firm has reasonable grounds to believe that the retirement risk warnings are still appropriate for the client; or (3) if, as part of the provision of targeted support, the firm has already provided the retirement risk warnings to a retail client in relation to their decision to access their pension savings and the firm:
(a) has reasonable grounds to believe that the retirement risk warnings are still appropriate for the client; and

FCA 2025/XX
(b) has complied with steps 1 and 2 in accordance with COBS 19.7.8AR to COBS 19.7.10R. 19.7.3A R In this section, references to ‘advice’ or ‘regulated advice’ do not include targeted support. 19.7.3B G The effect of COBS 19.7.3AR is that this section applies to a firm providing targeted support, and that references in COBS 19.7.8AR, COBS 19.7.8DR, COBS 19.7.19R and COBS 19.7.20G to ‘advice’ or ‘regulated advice’ should be read so as to not include targeted support. … Step 2: identify risk factors …
19.7.12 G …
19.7.12A G (1) A firm may use the information provided during step 2 for the purpose of aligning a client with a pre-defined consumer segment in accordance with COBS 9B. (2) When using information provided during step 2, firms will need to ensure they comply with all relevant data protection legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). …
19.10 Drawdown, investment pathways and cash warnings
Definitions
19.10.1 R …
19.10.1A G References to ‘advice’ or ‘regulated advice’ (as those terms are afforded their natural meaning) include targeted support, unless specified otherwise. … Step 1: offer use of investment pathways …
19.10.15 R …
19.10.15 G Where a firm has reasonable grounds to consider that a client is in a
A situation which may be met by the firm’s targeted support in accordance with COBS 9B.5.3R, it may inform the client that it provides targeted support when it presents the client with option 2 in the first step.

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…
Step 2: present investment pathway options
…
19.10.20 G If, after the firm completes step 2, the retail client does not select an
investment pathway option the firm should:
…
(2) provide a clear and prominent statement about the availability of advice and pensions guidance, including the availability of targeted support, and that information about targeted support can be accessed on the MoneyHelper website; and … Step 3: offer pathway investments …
19.10.22 G If after the firm completes step 3 the retail client does not select a pathway
investment the firm should:
…
(3) provide a clear and prominent statement about the availability of advice and pensions guidance, including the availability of targeted support, and that information about targeted support can be accessed on the MoneyHelper website; and … … Cash warnings …
19.10.39 G The firm should also:
(1) (if appropriate) inform the retail client that:
(a) this warning is not advice, and in particular that it is not targeted support, or a substitute for it; … …

FCA 2025/XX
(4) remind the retail client (in line with the requirements in COBS 19.4) that the retail client can:
…
(b) seek advice from a FCA-regulated financial adviser; and (c) review information on the MoneyHelper website, available on https://www.moneyhelper.org.uk; and (d) access information about targeted support on the MoneyHelper website. … Warning on expiry of a fixed-term product …
19.10.44 G The firm should also:
(1) if appropriate, inform the retail client that this warning is not advice, and in particular that it is not targeted support, or a substitute for it; (2) remind the retail client (in line with the requirements in COBS 19.4) that they can:
…
(b) seek advice from a FCA-regulated financial adviser; and (c) review information on the MoneyHelper website available on https://www.moneyhelper.org.uk; and (d) access information about targeted support on the MoneyHelper website. …
19.10.45 G …
Availability of the firm’s own targeted support service
19.10.45 G (1) Where a firm has reasonable grounds to consider that a client is in a
A situation which may be met by the firm’s targeted support in accordance with COBS 9B.5.3R, it may inform the client about the availability of that service in addition to providing the information in COBS 19.10.20G, COBS 19.10.22G, COBS 19.10.39G and COBS 19.10.44G.

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(2) When doing so, firms will need to ensure they comply with all relevant data protection legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). …
19.12 Non-workplace pensions: default options and cash warnings
Definitions
19.12.1 R …
19.12.1A G References to ‘advice’ (as that term is afforded its natural meaning) include targeted support, unless specified otherwise. … Exclusion from default option rules in relation to advised clients
19.12.5 R …
19.12.5A R COBS 19.12.10R to COBS 19.12.22G do not apply in relation to a non￾workplace pension where the firm has provided the retail client with targeted support which recommends the retail client invests their contributions or assets into the default option offered by the firm. … Cash warning: form and content …
19.12.32 G The firm should also:
(1) inform the retail client that:
(a) the cash warning is not advice, and in particular that it is not targeted support, or a substitute for it; and … … …

FCA 2025/XX
Annex E
Amendments to the Insurance: Conduct of Business sourcebook (ICOBS) In this Annex, underlining indicates new text. 1 Application … 1 Annex Application (see ICOBS 1.1.2R) …
Part 2: What?
Modifications to the general application rule according to type of firm … 3 Pure protection contracts: election to apply COBS rules
3.1 R …
3.2 G (1) The effect of COBS 9B.2.3R is that a firm is required to comply with
the rules in COBS which would apply to it if it were advising on investments where that firm:
(a) has made the election to comply with COBS in 3.1R(1); and (b) provides targeted support in relation to a pure protection contract. (2) This is because non-investment insurance contracts are beyond the scope of the rules which apply to providing targeted support (see COBS 9B.2.1R). … 5 Travel insurance contracts … 6 Providing targeted support
6.1 R A firm providing targeted support in relation to a non-investment insurance
contract must comply with the rules in this sourcebook which would apply to it if it were advising on a non-investment insurance contract.

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6.2 G (1) The provision of targeted support is subject to specific requirements in
COBS 9B. Non-investment insurance contracts are beyond the scope of those rules. (2) A firm that provides targeted support in relation to a type of specified investment which is beyond the scope of application of the rules in COBS 9B is subject to the rules which would apply to that firm if it were advising on investments. … 4 Information about the firm, its services and remuneration
4.1 General requirements for insurance intermediaries and insurers
…
Scope of service: insurance intermediaries
…
4.1.7 R …
4.1.7A G Firms are reminded that the rules on providing targeted support (COBS 9B) do not apply in relation to non-investment insurance contracts. …

FCA 2025/XX
Annex F
Amendments to the Pensions Dashboards: Conduct of Business sourcebook (PDCOB) In this Annex, underlining indicates new text. 12 Post-view services … 12.3 12.3.1 Permitted post-view services R A firm must only offer or provide post-view services that:
…
(4) do not include investment advice, targeted support or advising on pension transfers and pension opt-outs. …
12.5 Disclosures to be provided to customers in relation to post-view services
…
12.5.2 G In order to ensure that the nature of the post-view service is not misleading
and is capable of being understood by customers, a firm should consider including information which:
…
(2) ensures that customers do not perceive post-view services as giving them personal recommendations or ready-made suggestions; and …

FCA 2025/XX
Annex G
Amendments to the Supervision manual (SUP)
In this Annex, underlining indicates new text and striking through indicates deleted text. 16 Reporting requirements
16.1 Application
…
16.1.3 R Application of different sections of SUP 16 (excluding SUP 16.13, SUP
16.15, SUP 16.22 and SUP 16.26)
(1)
Section(s)
(2)
Categories of firm to which
section applies
(3)
Applicable rules and guidance
…
SUP 16.4 and SUP
16.5
All categories of firm except: Entire sections … (ia) … (ib) a firm with permission to carry on only providing targeted support; … (k) a firm falling within a combination of (i), (ia), (ib), (j), (ja), (jb) and (jc).; … … …
16.8 Persistency reports from insurers and data reports on stakeholder pensions
…

FCA 2025/XX
Records
…
16.8.24 G In order to comply with SUP 16.8.23R, a firm will as a minimum need to
make and retain separate records for:
(1) subject to (6), life policies and stakeholder pensions originally promoted:
…
…
(5) the categories of life policies and stakeholder pensions referred to in SUP 16 Annex 6R; and (6) life policies and stakeholder pensions effected through the provision of targeted support (however originally promoted), for inclusion in the relevant form only under ‘Other’. …
16.12 Integrated Regulatory Reporting
…
Reporting requirement
…
16.12.4 R Table of applicable rules containing data items, frequency and submission
periods
(1) (2) (3) (4)
RAG number
Regulated
Activities
Provisions containing:
applicable data items reporting frequency/ period due date … RAG 8 • making arrangements with a view to transactions in investments … … …

FCA 2025/XX

• operating a
  multilateral trading facility
• operating an
  organised trading facility
• providing
  targeted support
  …
  …
  16.23 Annual Financial Crime Report
  Application
  …
  16.23.2 R Table: Firms to which SUP 16.23.1R applies (subject to the exclusions in
  SUP 16.23.1R).
  … a firm that has permission to carry on one or more of the following activities:
  advising on investments or providing targeted support, provided that during the relevant financial year the firm:
  (i) held client money under CASS 5 (Client money: insurance distribution activity) and/or CASS 7 (Client money rules); and/or (ii) held safe custody assets under CASS 6 (Custody rules); … a firm that has reported total revenue of £5 million or more as at its last accounting reference date and has permission to carry on one or more of the following activities:
  advising on investments; providing targeted support; arranging (bringing about deals) in investments;

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…
…
16.30 Baseline Financial Resilience Report
Application
16.30.1 R This section applies to any firm except:
…
(4) a PRA-authorised person; and
(5) a supervised run-off firm.; and
(6) a firm with permission to carry on only providing targeted support. … 16 Notes for Completion of the Retail Mediation Activities Return (‘RMAR’)
Annex
18BG
Introduction: General notes on the RMAR
…
Defined terms
…
4. …
4A. Insofar as the RMAR refers to ‘advice’ and ‘advising’, this does not include reference to providing targeted support and references to ‘advisers’ do not include persons involved in providing targeted support. … Scope
6. The following firms are required to complete the sections of the RMAR
applicable to the activities they undertake as set out in SUP 16.12:
…

FCA 2025/XX
(e) other investment firms that have permission to advise on P2P agreements and do not carry on that activity exclusively with or for professional clients; (f) firms that have permission to provide targeted support. … NOTES FOR COMPLETION OF THE RMAR …
Section B: Profit & loss account
…
Guide for completion of individual fields
…
Other income from regulated activities
You should record here any income that has derived from the relevant regulated activities during the reporting period, which has not been recorded under commissions or fees, adviser charges or consultancy charges. Any income derived from providing targeted support should only be recorded here. Such income may include interest on client money, where the firm is permitted to retain this, or payments made by product providers on a basis other than fees or commissions. … … 16 Reporting Fields
Annex
21R
This annex sets out the mandatory data reporting fields and data elements that a data report must include. This is the annex referred to in SUP 16.11.7R. 1 GENERAL REPORTING FIELDS The following data reporting fields must be completed, where applicable, for all reportable transactions and submitted in a prescribed format.

FCA 2025/XX
Data reporting field Code (where applicable) Notes … Advice at point of sale Advised sale (note:
transactions effected through targeted support are not advised sales for reporting purposes) Y = advised N = non-advised or targeted support For reporting purposes non￾advised includes execution only and direct offer transactions. … … 16 Guidance notes for data items in SUP 16 Annex 24R
Annex
25G
This annex consists only of one or more forms. Forms are to be found through the following address:
Guidance notes for data items in SUP 16 Annex 24R - [Editor’s note: insert link] … FSA030 Income Statement … Description Data element Guidance … Revenue A firm should complete only the sections relevant to the business it undertakes … Investment Advisory Fees 8A Include all fees arising from investment advice (see PERG 2.7.15G), other than targeted support. … Other revenue 12A You should record here any income that has derived from its business in the

FCA 2025/XX financial year, which has not been recorded under commissions or fees. Any income derived from providing targeted support should only be recorded here. Such income may include interest on client money, where the firm is permitted to retain this, or payments made by product providers on a basis other than fees or commissions. … … 16 Forms REP015 and REP016
Annex
43A
[Editor’s note: insert links to forms]

FCA 2025/XX
REP015 - Retirement income flow data
…
Plan holders that entered drawdown during the reporting period but did not fully exhaust their plan … A B C D E F Less than £10,000 £10,000 - £29,999 £30,000 - £49,999 £50,000 - £99,999 £100,000 - £249,999 £250,000 and above Number of plans that entered drawdown by use of advice and pot size:
24 Number that were advised (not including targeted support) 25 Number that were not advised (including targeted support) but took up pensions guidance (e.g. Pension Wise) … Number of pension annuities by use of advice and pot size:
40 Number that were advised (not including targeted support) 41 Number that were not advised (including targeted support) but took up pensions guidance (e.g. Pension Wise) … Plan holders who accessed their plan for the first time by taking a partial UFPLS payment … Number of plans where plan holders accessed their plan for the first time by taking partial UFPLS payments by use of advice and pot size:
59 Number that were advised (not including targeted support) 60 Number that were not advised (including targeted support) but took up pensions guidance (e.g. Pension Wise) … Full encashments made by plan holders who accessed their plans for the first time

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…
Of which, number of full encashments by use of advice and pot size:
67 Number that were advised (not including targeted support) 68 Number that were not advised (including targeted support) but took up pensions guidance (e.g. Pension Wise) …

FCA 2025/XX
REP016 - Retirement income stock and withdrawals flow data …
Part 2 - Withdrawals flow data
REGULAR WITHDRAWALS - Plan holders that have a regular UFPLS or drawdown payment set up - by age band Questions 17 - 31 should only be completed by firms that reported 750 plans or more in question 15 A B C D E Under 55 55-64 65-74 75-84 85+ … Number of plans where the plan holder(s) made regular partial withdrawals, by use of advice and age band:
23 Of the number of plans where the plan holder made less than 4% withdrawals in the reporting period, how many were advised sales (not including targeted support)? 24 Of the number of plans where the plan holder made greater than or equal to 4% withdrawals in the reporting period, how many were advised sales (not including targeted support)? … REGULAR WITHDRAWALS - Plan holders that have a regular UFPLS or drawdown payment set up - by pot size A B C D E F Less than £10,000 £10,000 - £29,999 £30,000 - £49,999 £50,000 - £99,999 £100,000 - £249,999 £250,000 and above … Number of plans where the plan holder(s) made regular partial withdrawals, by use of

FCA 2025/XX advice and pot size:
30 Of the number of plans where the plan holders were making less than 4% withdrawals in the reporting period, how many were advised sales (not including targeted support)? 31 Of the number of plans where the plan holders were making greater than or equal to 4% withdrawals in the reporting period, how many were advised sales (not including targeted support)? …

FCA 2025/XX
Annex
43B
Guidance notes for completion of the Retirement income flow data return (‘REP015’) and the Retirement income stock and withdrawals flow data return (‘REP016’) This annex consists only of guidance notes for form REP015 and form REP016. … NOTES FOR COMPLETION OF THE RETIREMENT INCOME FLOW DATA RETURN (‘REP015’) AND THE RETIREMENT INCOME STOCK AND WITHDRAWALS FLOW DATA RETURN (‘REP016’)
Section A Notes for completion of REP015
The following notes do not cover all questions in REP015, but only those questions where we considered guidance would assist firms in completing the return. …
Part 2 – Breakdown of activity by plan holders accessing their pension
plans during the reporting period
…
Plan holders that entered drawdown during the reporting period but did not fully exhaust their plan (questions 14-29) … … Q24: Number of plans by use Of the plans reported as entering drawdown of advice and crystallised pot in question 14, report how many of the plan size: number that were advised holders were advised at the point of entering drawdown. COBS 19.7.19 requires firms to record whether the retail client has received regulated advice and risk warnings when they contact the firm about accessing their pension. Report the number of plan holders who informed your firm they received advice at this point. References to ‘advised’, ‘advice’ or ‘regulated advice’ do not include targeted support. Q25: Number of plans by use of advice and crystallised pot Of the plans reported as entering drawdown in question 14, report how many of the plan

FCA 2025/XX size: number that were not holders who were not advised at the point of advised but took up pensions entering drawdown stated that they used guidance (e.g. Pension Wise) Pension Wise. COBS 19.7.8R and COBS 19.7.19R require requires firms to ask record whether the retail client has received pensions guidance when they contact the firm about accessing their pension, and for firms to keep a record of the response. Firms should report plan holders who informed the firm they received guidance (but not advice) at this point. References to ‘advised’ or ‘advice’ do not include targeted support. … Pension annuities purchased during the reporting period (questions 30 to 53) … … Q40: Number of pension annuities by use of advice and pot size: number that were advised Of the annuity purchases reported in question 30, report how many plan holders were advised at the point of purchasing the annuity. COBS 19.7.19 requires firms to record whether the retail client has received regulated advice and risk warnings when they contact the firm about accessing their pension. Firms should report plan holders who informed your firm they received advice at this point. References to ‘advised’, ‘advice’ or ‘regulated advice’ do not include targeted support. Q41: Number of pension Of the annuity purchases reported in annuities by use of advice and question 30, report how many of the plan pot size: number that were not holders who did not receive advice stated advised but took up pensions that they used Pension Wise. guidance (e.g. Pension Wise) COBS 19.7.8R and COBS 19.7.19R require requires firms to ask record whether the retail client has received pensions

FCA 2025/XX guidance pensions guidance when they contact the firm about accessing their pension, and for firms to keep a record of the response. Firms should report plan holders who informed the firm they received guidance (but not advice) at this point. References to ‘advised’ or ‘advice’ do not include targeted support. … Plan holders who accessed their plan for the first time by taking a partial UFPLS payment (questions 54 to 60) … … Q59: Number of plans by use of advice and uncrystallised pot size: number that were advised Of the plans reported in question 54, report how many plan holders were advised at the point of accessing their benefits. COBS 19.7.19 requires firms to record whether the retail client has received regulated advice and risk warnings when they contact the firm about accessing their pension. Firms should report plan holders who informed the firm they received advice at this point. References to ‘advised’, ‘advice’ or ‘regulated advice’ do not include targeted support. Q60: Number of plans by use Of the plans reported in question 54, report of advice and uncrystallised how many of the plan holders who did not pot size: number that were not receive advice stated that they used Pension advised but took up pensions Wise. guidance (e.g. Pension Wise) COBS 19.7.8R and COBS 19.7.19R require requires firms to ask record whether the retail client has received pensions guidance pensions guidance when they contact the firm about accessing their pension, and for firms to keep a record of the response. Firms should report plan holders who informed the firm they received guidance (but not advice) at this point.

FCA 2025/XX
References to ‘advised’ or ‘advice’ do not include targeted support. Full encashments made by plan holders who accessed their plans for the first time (questions 61 to 68) … … Q67: Number of full Of the full encashments reported in question encashments by use of advice 61, report how many were made by plan and pot size: number that were holders who were advised at the point of advised accessing their benefits. COBS 19.7.19 requires firms to record whether the retail client has received regulated advice and risk warnings when they contact the firm about accessing their pension and receive the risk warnings. Firms should report plan holders who informed the firm they received advice at this point. References to ‘advised’, ‘advice’ or ‘regulated advice’ do not include targeted support. Q68: Number of full Of the full encashments reported in question encashments by use of advice 61, report how many of the plan holders and pot size: number that were who did not receive advice stated that they not advised but took used Pension Wise. up pensions guidance (e.g. Pension Wise) COBS 19.7.8R and COBS 19.7.19R require requires firms to ask record whether the retail client has received pensions guidance pensions guidance when they contact the firm about accessing their pension, and for firms to keep a record of the response. Firms should report plan holders who informed the firm they received guidance (but not advice) at this point. References to ‘advised’ or ‘advice’ do not include targeted support.
Section B Notes for completion of REP016

FCA 2025/XX
The following notes do not cover all questions in REP016, but only those questions where we considered guidance would assist firms in completing the return. …
Part 2 - Withdrawals flow data (questions 17 to 34)
…
To answer questions 17 to 31, firms should calculate annual withdrawal rates for all the plans with regular withdrawals set up and which were reported in question 15. In questions 23, 24, 30 and 31, references to ‘advised sales’ do not include targeted support. Firms should not calculate withdrawal rates for each withdrawal; it is a rate of withdrawal for each plan holder over the year that should be calculated. …

FCA 2025/XX
Annex H
Amendments to the Dispute Resolution: Complaints sourcebook (DISP) In this Annex, underlining indicates new text and striking through indicates deleted text. Treating complainants fairly … 1 Annex Complaints return form 1R Complaints return form This annex consists only of one or more forms. Forms are to be found through the following address:
[Editor’s note: insert link to form]

FCA 2025/XX
Complaints Return (DISP 1 Ann 1R)
…
Part A-1, DISP 1 Annex 1R
For firms receiving less than 500 complaints in the reporting period
Table 1
Complaints opened when fewer than 500 total opened A D H L M N … Decumulation & pensions Investments … … … … … … Total Advising, selling and, arranging and targeted support Information, sums/ charges or product performance General admin /customer service Arrears related Other …
Part A-2, DISP Annex 1R

FCA 2025/XX
For firms receiving more than 500 complaints in the reporting period
Table 4
Complaints opened when greater than or equal to 500 opened complaints A B C E F G I J K M N O … … … Total Advising, selling and, arranging and targeted support Information, sums/ charges or product performance General admin/ customer service Arrears Related Other Claims Product/ service grouping Product/service Total Unsuitable advice Unclear guidance/arrangement Disputes over sums/charges Product performance/features Product disclosure information Errors/not following instructions Delays/timescales Other general admin/customer service Arrears related Other Number of complaints in columns B to N which are claims related Decumulation & pensions … Investments …

FCA 2025/XX

FCA 2025/XX
Annex I
Amendments to the Collective Investment Schemes sourcebook (COLL) In this Annex, underlining indicates new text. 6 Operating duties and responsibilities …
6.9 Independence, names and UCITS business restrictions
…
Restrictions of business for UCITS management companies
6.9.9 R A UCITS management company must not engage in any activities other
than:
…
(5) investment advice concerning financial instruments where the firm has permission for the activity in (4); and … Connected activities: guidance
6.9.10 G …
(2) …
(3) The reference to ‘investment advice’ in COLL 6.9.9R(5) includes targeted support. …

FCA 2025/XX
Annex J
Amendments to the Credit Unions sourcebook (CREDS) In this Annex, underlining indicates new text. 3A Shares, deposits and borrowing … 3A.5 Requirements on the retail distribution and financial promotion of capital instruments Application … 3A.5.2 G … 3A.5.2A G References in this section to a relevant credit union client receiving ‘advice that constitutes a regulated activity’ does not include such a client receiving targeted support. A firm is not permitted to provide targeted support in relation to deferred shares or credit union subordinated debt. …

FCA 2025/XX
Annex K
Amendments to the Investment Funds sourcebook (FUND) In this Annex, underlining indicates new text. 1 Introduction …
1.4 AIFM business restrictions
…
External AIFMs
1.4.3 R An external AIFM that is a full-scope UK AIFM must not engage in any
activities other than:
…
(4) investment advice;
…
…
1.4.5 G (1) Where a full-scope UK AIFM carries on the activities in FUND
1.4.3R(3) and (4) in relation to assets which are not financial instruments and it is not carrying on the activities of managing investments or advising on investments, the FCA will deem the firm as having been authorised to carry on such activities by virtue of its authorisation as an AIFM. However, for such an AIFM to be able to carry on the activity in FUND 1.4.3R(4) in relation to assets which are financial instruments or the activities in FUND 1.4.3R(5) and (6) it must have a Part 4A permission to manage investments. (2) The reference to ‘investment advice’ in FUND 1.4.3R(4) includes targeted support. …

FCA 2025/XX
Annex L
Amendments to the Perimeter Guidance manual (PERG) In this Annex, underlining indicates new text. 1 Introduction to the Perimeter Guidance manual …
1.2 Introduction
[Note: PERG has not yet been updated to take account of the introduction of the new regulated activity of providing targeted support. The FCA is considering what changes to PERG are needed in light of the introduction of this new activity.]
1.2.1 G …
…
2 Authorisation and regulated activities
2.1 Application and purpose
[Note: PERG has not yet been updated to take account of the introduction of the new regulated activity of providing targeted support. The FCA is considering what changes to PERG are needed in light of the introduction of this new activity.] Application
2.1.1 G …
…
8 Financial promotion and related activities …
8.24 Advising on investments
[Note: PERG has not yet been updated to take account of the introduction of the new regulated activity of providing targeted support. The FCA is considering what changes to PERG are needed in light of the introduction of this new activity.] 8.24.-1 G … …

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