2014-08-20

Added 2026-06-21 · Updated 2026-07-10

Engagement of External Business Referral Service Providers

The Hong Kong Monetary Authority issued this Circular on 20 August 2014 to regulate the engagement of external business referral service providers by all authorized institutions. The document mandates that authorized institutions maintain effective internal controls and ensure proper oversight when outsourcing or insourcing business referral activities. It aligns with existing supervisory expectations regarding outsourcing arrangements and complaint handling procedures.

Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

20 Aug 2014

20140820-1-EN.pdf (110.4 KB)

Topic:

Banking Conduct & Enforcement - Complaints

Internal Controls - Insourcing/Outsourcing

Group:

All Authorized Institutions

Directly related Document

Cross referenced Document

Version History

Superseded Document

Directly related Document

SPM-NGL

Current

28 Dec 2001

SA-2 Outsourcing

Directly related Document

SPM-NGL

Current

28 Dec 2001

SA-2 Outsourcing

Version History

Superseded Document

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