2012-05-07

Added 2026-06-21 · Updated 2026-07-10

Establishment of the Bilateral Complaint Handling Process under The FSB Principles for Sound Compensation Practices and Implementation Standards

The Hong Kong Monetary Authority issued this circular on 7 May 2012 to establish a bilateral complaint handling process for authorized institutions. This process implements the Financial Stability Board Principles for Sound Compensation Practices and their Implementation Standards. The directive applies to all authorized institutions to ensure proper management of compensation-related complaints.

Hong Kong

Hong Kong Monetary Authority

Follow HKMA

Show thumbnailShow full textSourceAdd to collection

Show full text

CIR

Current

Issue Date:

07 May 2012

20120507-1-EN.pdf (173.3 KB)

Topic:

Banking Conduct & Enforcement - Complaints

Corporate Governance - Remuneration

Miscellaneous - FSB

Group:

All Authorized Institutions

Directly related Document

Cross referenced Document

Version History

Superseded Document

Directly related Document

Directly related Document

Cross referenced Document

Version History

Superseded Document

You may also be interested in

CIR

Current

09 Dec 2016

Complaints Watch

CIR

Current

09 May 2014

Complaints Watch

CIR

Current

08 Jul 2016

Complaints Watch