Regulatory Alerts2012-05-07
Added · Updated
Establishment of the Bilateral Complaint Handling Process under The FSB Principles for Sound Compensation Practices and Implementation Standards
The Hong Kong Monetary Authority issued this circular on 7 May 2012 to establish a bilateral complaint handling process for authorized institutions. This process implements the Financial Stability Board Principles for Sound Compensation Practices and their Implementation Standards. The directive applies to all authorized institutions to ensure proper management of compensation-related complaints.
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