Establishment of the Bilateral Complaint Handling Process (BCHP)

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Banking Supervision Dept. process is concluded, the outcome of the complaint will be communicated by SAMA to the Saudi bank that has filed the complaint. More information on the objectives of the BCHP and its main features, including on the treatment of confidential information submitted by the firms, as well as on public reporting by the FSB on compensation practices can be found on the FSB's website (http://www.financialstabilityboard.org/activities/compensation/). The BCHP complaints should be addressed to the Director of our Banking Supervision Department. '). c))) Encl: As above Abdulrahman Al-Hamidy Vice Governor P. 0. Box 2992 - Riyadh 11169, Saudi Arabia - Tel.: 0 1-463 3000 - Telex 404390 SJ - Fax O 1-466 2119