Regulatory Alerts2023-01-06
Added · Updated
Supervisory Policy Manual Module IC-4: Complaints Handling and Redress
The Hong Kong Monetary Authority issued the Revised Module IC-4 of the Supervisory Policy Manual to establish standards for complaints handling and redress. This policy applies to all Authorized Institutions and mandates robust procedures for managing customer complaints. The document outlines regulatory expectations for ensuring fair treatment and effective resolution of consumer grievances within the banking sector.
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