Regulatory Alerts2002-05-30
Added · Updated
HKMA Quarterly Return on Debt Collection Related Complaints
The Hong Kong Monetary Authority issues a confidential quarterly reporting form requiring Authorized Institutions to disclose data on debt collection agents and associated complaints. Institutions must provide detailed statistics including the total number of agents, complaint volumes, substantiated breaches of the Code of Banking Practice, and specific disciplinary actions taken. The submission mandates categorization of complainants and requires the return of the completed report within two weeks of each quarter's end.
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