Regulatory Alerts2023-01-18
Added · Updated
Hong Kong Monetary Authority Complaints Watch Issue No. 21
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 21 to highlight banking complaint trends and enforce proper conduct standards among Authorized Institutions. The report mandates enhanced fraud prevention and customer education measures to address a 19% rise in credit card complaints linked to online shopping scams and phishing. It further requires banks to ensure accurate pre-sale disclosure of investment product risks and provides guidance on empathetic complaint handling procedures.
More like this from HKMA
HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share