Regulatory Alerts2017-12-20
Added · Updated
Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong
The Hong Kong Monetary Authority issued this circular to outline the Mystery Shopping Programme for monitoring account opening practices by Authorized Institutions. The initiative aims to assess compliance with regulatory standards regarding banking conduct, consumer protection, and financial inclusion. It serves as a supervisory tool to ensure fair treatment of customers and adherence to guidelines for serving ethnic minorities and other vulnerable groups.
CIR
Current
Issue Date:
20 Dec 2017
20171220-4-EN.pdf (73.8 KB)
Topic:
Banking Conduct & Enforcement - Account Opening/Maintenance
Banking Conduct & Enforcement - Consumer Protection
Banking Conduct & Enforcement - Financial Inclusion
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
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08 Sep 2016
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18 Dec 2014
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Directly related Document
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De-risking and Financial Inclusion
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Superseded Document
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