Regulatory Alerts2017-12-20
Added · Updated
Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong
The Hong Kong Monetary Authority issued this circular to outline the Mystery Shopping Programme for monitoring account opening practices by Authorized Institutions. The initiative aims to assess compliance with regulatory standards regarding banking conduct, consumer protection, and financial inclusion. It serves as a supervisory tool to ensure fair treatment of customers and adherence to guidelines for serving ethnic minorities and other vulnerable groups.
Topics
Share