Regulatory Alerts2019-06-14
Added · Updated
Observations of Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong
The Hong Kong Monetary Authority issued this circular to present the findings of a mystery shopping programme assessing account opening processes for Small and Medium-sized Enterprises and Ethnic Minority customers. The report highlights specific operational challenges and compliance gaps encountered by Authorized Institutions when serving these target groups. These observations aim to guide banks in improving service delivery and ensuring adherence to financial inclusion principles.
CIR
Current
Issue Date:
14 Jun 2019
20190614-2-EN.pdf (80.5 KB)
Topic:
Banking Conduct & Enforcement - Account Opening/Maintenance
Banking Conduct & Enforcement - Financial Inclusion
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
14 Jun 2019
Annex 1 - Report of Mystery Shopping Programme for Account Opening Process of Small and Medium-sized Enterprises Customers
Annex
Current
14 Jun 2019
Annex 2 - Report of Mystery Shopping Programme for Account Opening Process of Ethnic Minority Customers
CIR
Current
08 Sep 2016
De-risking and Financial Inclusion
CIR
Current
18 Dec 2014
Banking Services for Ethnic Minorities
CIR
Current
28 Jan 2010
Account Opening for Ethnic Minorities
Annex
Current
14 Jun 2019
Annex 1 - Report of Mystery Shopping Programme for Account Opening Process of Small and Medium-sized Enterprises Customers
Annex
Current
14 Jun 2019
Annex 2 - Report of Mystery Shopping Programme for Account Opening Process of Ethnic Minority Customers
CIR
Current
08 Sep 2016
De-risking and Financial Inclusion
CIR
Current
18 Dec 2014
Banking Services for Ethnic Minorities
CIR
Current
28 Jan 2010
Account Opening for Ethnic Minorities
Version History
Superseded Document
You may also be interested in
CIR
Archive
23 Mar 2018
Practical Guideline on Barrier-free Banking Services of Hong Kong Association of Banks
CIR
Current
10 Dec 2021
Guideline on Banking Services for Persons with Dementia of Hong Kong Association of Banks
CIR
Current
02 Jun 2015
NGO Fund Raising Activities