Regulatory Alerts2019-06-14
Added · Updated
Observations of Mystery Shopping Programme in respect of Account Opening by Authorized Institutions in Hong Kong
The Hong Kong Monetary Authority issued this circular to present the findings of a mystery shopping programme assessing account opening processes for Small and Medium-sized Enterprises and Ethnic Minority customers. The report highlights specific operational challenges and compliance gaps encountered by Authorized Institutions when serving these target groups. These observations aim to guide banks in improving service delivery and ensuring adherence to financial inclusion principles.