Decision of the Management of the Central Bank of the Republic of Uzbekistan, registered on 14 July 2025, registration number 3030-10

Effective date
15 October 2025

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[OKOZ:
1.21.00.00.00 Complex documents for amendment and addition / 21.04.00.00 Framework normative‑legal documents]

[TSZ:

1. State and Society Structure / Legislative Initiative. Norm‑creation activity]

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Decision of the Management of the Central Bank of the Republic of Uzbekistan

On introducing additions and amendments to the Regulation on minimal requirements for the activities of commercial banks in implementing relations with bank service consumers

[Registered by the Ministry of Justice of the Republic of Uzbekistan on 14 July 2025, registration number 3030-10]

In accordance with the Law “On the Central Bank of the Republic of Uzbekistan” the Central Bank Management decides:

1. In accordance with the Regulation on minimal requirements for the activities of commercial banks in dealing with bank service consumers, as approved by the Management’s Decision No. 16/18 dated 28 April 2018 (registration number 3030, 2 July 2018) (National Legal Database, 03.07.2018, 10/18/3030/1440), and in accordance with the annex to that Regulation, the following additions and amendments shall be introduced.
2. This decision shall enter into force three months after the day of its official announcement.

Chairman T. ISHMETOV

Tashkent,
13 June 2025,
No. 12/7

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Annex

Additions and amendments to the Regulation on minimal requirements for the activities of commercial banks in dealing with bank service consumers

1. Clause 1 shall be supplemented with the following sub‑paragraph:

“credit” – credit, micro‑loan and micro‑credit granted by banks.

2. Clause 9 shall be amended as follows:

9. Within one business day from the day the consumer’s oral or written request is received, the bank shall provide the following information in writing, free of charge, once a month:

a) Regarding credit (the date of information provision shall be indicated):

• credit limit;
• amount of monetary funds paid for the credit;
• principal‑based loan balance;
• amount, composition and schedule of upcoming payments (payment timetable);
• amount to be paid if the consumer wishes to partially or fully terminate the credit before its maturity;
• amount and composition of overdue debt;
• information that incoming funds will be directed to extinguishing the credit debt;

b) Regarding deposit (deposit) (the date of information provision shall be indicated):

• deposit balance as of the information date;
• total interest amount calculated for the deposit as of the information date, including the paid‑interest amount.

3. Clause 181 shall be amended as follows:

181. Banks shall provide, on their official websites and, where applicable, in mobile applications, the possibility for natural persons to independently calculate the full value of credits offered to them.

4. Clause 245 shall be amended as follows:

245. If deposits (deposits) in a bank are guaranteed in accordance with the Law of the Republic of Uzbekistan “On Guarantees for Deposits in Banks”, the deposit (deposit) contract or the bank account contract shall reflect the amount of guaranteed funds.

5. In Clause 26 the thirteenth sub‑paragraph shall be added with the following wording:

According to the Law of the Republic of Uzbekistan “On Guarantees for Deposits in Banks”, the amount of monetary funds guaranteed and the compensation amount for guaranteed deposits;

The thirteenth, fourteenth and fifteenth sub‑paragraphs shall be counted as the fourteenth and fifteenth sub‑paragraphs respectively.

6. In Clause 27:

• In the sixth sub‑paragraph, the words “micro‑loans” shall be replaced with the word “credits”.

• The seventh sub‑paragraph shall be amended as follows:

“Types of collateral accepted for credit security (if collateral is required) and the requirements applicable to them.”

7. Clause 301 shall be amended as follows:

301. When a consumer‑natural person applies to a bank for a credit, including a credit card, or to open a deposit account (i.e., visits a bank branch), the bank shall, together with the consumer‑natural person, fill out the Information Sheet (hereinafter referred to as the Information Sheet) in accordance with Annex 2 of this Regulation for the credit, with Annex 3 for the term deposit, and with Annex 3a for the credit card, and shall provide it to the consumer‑natural person.

In this case, the bank must enable the consumer to view and download the Information Sheet via a mobile application when applying for a credit, including a credit card, or when opening a term deposit.

The bank shall also make an interactive version of the Information Sheet for deposit, credit and credit‑card products available on its official website, allowing consumers to fill it out independently and obtain a copy.

The Information Sheet shall be provided to the consumer‑natural person free of charge and shall not constitute an order for obtaining a credit, including a credit card, or for opening a deposit account.

8. In Clause 351:

• In the second sub‑paragraph, the word “micro‑loan” shall be replaced with the word “credit”.

• In the third sub‑paragraph, the phrase “credits (micro‑loans)” shall be replaced with the word “credits”.

• The fourth sub‑paragraph shall be added with the following wording:

“The credit contract shall contain a clause requiring that the borrower maintains, in the account where the credit is granted or in any other bank account, a non‑decreasing monetary balance or turnover sufficient to cover the scheduled payment in the credit repayment schedule.”

• The fourth and fifth sub‑paragraphs shall be counted as the fifth and sixth sub‑paragraphs respectively.
• In the fourth and fifth sub‑paragraphs, the words “credits (debts)” shall be replaced with the word “credits”.

9. In Clause 3612 the second sub‑paragraph shall be added with the following wording:

“The bank shall send an SMS notification to borrowers confirming that their application for credit provision has been accepted.”

The second‑to‑fourth sub‑paragraphs shall be counted as the third‑to‑fifth sub‑paragraphs.

10. In Clause 371, the first and second sub‑paragraphs shall replace the words “credit (debt)” and “credit (debt)” respectively with the words “credit” and “credit”.

11. In Clause 372, the first sub‑paragraph shall be amended as follows:

372. If, for the current credit payment, the borrower receives an amount exceeding the amount stipulated in the repayment schedule, the bank shall allocate the excess amount to the principal of the borrower’s credit and recalculate the credit amount, unless the contract provides otherwise.

12. In Clause 374, the first sub‑paragraph shall be amended as follows:

374. The bank shall not delay the fulfillment of the credit‑related debt obligation for more than three working days from the date on which the obligation is fully performed.

13. Clause 375 shall be amended as follows:

375. Banks shall have a separate procedure, published on the bank’s official website, governing the step‑by‑step release or substitution of collateral assets accepted for a granted credit security, including:

• Registration of the borrower’s or guarantor’s request for step‑by‑step release or substitution of the pledged assets and the time limit for reviewing such request;
• The time limit for the bank’s authorized body to consider the request and inform the applicant of the decision;
• When a decision to refuse the step‑by‑step release or substitution of pledged assets is made, the applicant shall be notified with justification.

The credit‑related collateral contract shall contain the bank’s right to reduce the amount of collateral security exceeding the uncovered portion of the credit, as well as the rules and procedures for reducing collateral security.

To cover credit debt, the bank may, in accordance with the law and the procedure agreed with the collateral provider, realize the pledged assets outside of court using methods not prohibited by legislation.

In doing so, the bank shall ensure that written information is sent to both the borrower and the collateral provider regarding the allocation of proceeds from the realization of the pledged assets to the credit debt and other expenses.

14. In Clause 38, the second to seventh sub‑paragraphs shall be added with the following wording:

“When the bank’s rights as a creditor are transferred to an insurance organization (subrogation), the bank shall, within three working days from the transfer date, send a written notice (information) through mutually agreed communication channels to the debtor (together with the borrower) and guarantors indicating that the right to claim the credit has been transferred to the insurance organization.

The notice shall contain at least the following information:

• Full name, legal (postal) address and contact details of the insurance organization to which the credit claim has been transferred;
• Basis for the transfer of the claim (contract number, date and legal basis);
• Information on the credit obligation (debt) as of the transfer date, including principal, interest and other payments;
• Contact details for any correspondence regarding this notice.”

The second sub‑paragraph shall be counted as the eighth sub‑paragraph.

15. In Clause 382, the phrase “micro‑loan” shall be removed.

16. In Annex 1:

1. In the title and in Clause 7, the word “(micro‑loan)” shall be removed;

2. In the preamble, the phrase “(of micro‑loans)” shall be removed;

3. In Clause 1, the second sub‑paragraph shall be amended as follows:

“The full value of a credit (hereinafter referred to as “FVC”) – the legitimate annual and effective interest rate applicable to payments related to obtaining the credit;

The third sub‑paragraph shall have the word “micro‑loan” removed;
4) In Clause 2, the third, fourth and ninth sub‑paragraphs shall have the word “micro‑loan” removed; the eighth sub‑paragraph shall be amended as follows:

“Services provided to attract clients, to verify documents submitted for credit acquisition, to submit those documents to the bank, and to receive payments and transfers from bank customers on behalf of the bank by organizations (intermediaries) that render services to the bank.”

5. In Clause 3, the third, fourth and ninth sub‑paragraphs shall have the word “micro‑loan” removed; the fifth sub‑paragraph shall have the word “micro‑loans” removed;

6. The words “micro‑loan” shall be removed from Clauses 4‑6 and from Clause 11;

7. In Clause 8, the fourth and sixth sub‑paragraphs shall have the phrase “(of the micro‑loan)” removed; the fifth, seventh and ninth sub‑paragraphs shall have the phrase “(of the micro‑loan)” removed; the eighth sub‑paragraph shall have the phrase “(micro‑loan)” removed; the tenth and eleventh sub‑paragraphs shall have the phrase “(micro‑loan)” removed.

8. In Clause 10, the amendment shall be as follows:

“10. Upon the consumer‑natural person’s request, the bank shall provide, together with information on the amount of the FVC, written information on the total value of the credit, i.e., the principal amount, interest, other payments, and, where applicable, payments to third‑party beneficiaries that arise from the consumer‑natural person’s obligations under the contract.”

9. In Clause 11, the word “micro‑loan” shall be removed.

17. The annex to these additions and amendments shall be filled in with the edited Annex 3a.

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Annex to the Regulation on Minimal Requirements for Commercial Banks' Activities in Dealing with Bank Service Consumers

Annex 3a – INFORMATION SHEET on the Main Terms of a Credit Card

Name of the commercial bank, official website, telephone numbers
Section 1. Main terms of the credit card
1.	Name of the credit card
2.	Card issuance payment system (VISA, MasterCard, Humo, etc.)
3.	Credit limit (minimum and maximum amount)
4.	Interest rate (annual)
	a) for purchases (and equivalent operations)
	b) for transfers (and equivalent operations)
	c) for cash advances on the credit card (and equivalent operations)
	d) for other operations not listed above
5.	Full annual interest rate of the credit card (APR)
6.	Grace period duration
7.	Operations for which the grace period applies
8.	Operations for which the grace period does not apply
9.	Minimum monthly payment
10.	Date or procedure for partial repayment of the card debt
11.	Date or procedure for providing a copy of performed operations
12.	Penalties and interest for non‑performance or overdue payments
13.	Security for the credit card (if any)
14.	Methods and timeline for card activation
15.	Methods and timeline for relinquishing the credit limit
16.	Other conditions for the credit card (reversible limit conditions, bank‑initiated limit blocking and cancellation, etc.) a) b) c) …
Section 2. Payments for the credit card (fees)
1.	Regular periodic payments (monthly subscription fee, etc.)
2.	When making purchases
3.	When transferring to another card (account)
4.	When cashing the credit‑card‑allocated limit
5.	Other operations
6.	Transactions outside the Republic of Uzbekistan
7.	Costs of repaying credit‑card debt
8.	Costs of topping up the credit‑card account (other bank’s card, bank cash desks, electronic wallets, etc.)
9.	Credit card: a) issuance; b) re‑issuance.
10.	Other payments
Please carefully read before agreeing to the credit‑card issuance!
You have the right to obtain full and detailed information from the bank about the terms and value of the credit card, the payment and accounting procedures (interest, penalties and fees), your rights and obligations under the credit‑card contract, possible risks and liabilities, and any other matters that are unclear to you.
If you have complaints, you may submit them to the telephone number shown, to the bank’s postal address shown, or to the bank’s e‑mail address shown.
THE ACCURACY AND AUTHENTICITY OF THIS INFORMATION SHEET ARE CONFIRMED.
______________________________ (Bank specialist’s full name and position)		__________________ (Date filled)

This sheet does not constitute a contract or order for a credit‑card; rather, it assists in comparing credit‑card terms of various banks and making an informed choice.

The provisions in Section 2 regarding commissions and payments apply when the credit‑card limit is used.

(14 July 2025, No. 10/25/3030-10/0608)