Regulatory Alerts2025-11-24 | 56/2Added · Updated
Order No. 56/2 of the National Financial Market Commission Regarding the Preliminary Request to Announce Letter No. 05-5/3636
The National Financial Market Commission (CNPF) issued Order No. 56/2 on November 24, 2025, rejecting a preliminary request filed by a consumer's representative to annul a previous CNPF letter regarding an insurance claim dispute with Donaris Vienna Insurance Group. The Commission determined that the initial administrative procedure was correctly concluded as a factual operation without coercive legal effects, thereby lacking the grounds for annulment under administrative law. While dismissing the request for sanctions or contract revision, the CNPF acknowledged deficiencies in the insurer's communication with the consumer and emphasized the legal obligation for transparent and professional interaction.