Regulatory Alerts2015-12-09
Added · Updated
PSD Circular Letter No. 12: To ensure customers interest while making interbank Automated Teller Machine (ATM) & Point Of Sale (POS) transactions under National Payment Switch Bangladesh (NPSB)
The Payment Systems Department of Bangladesh Bank directs all scheduled banks operating in Bangladesh to ensure customer interests during interbank ATM and POS transactions via the National Payment Switch Bangladesh (NPSB). Banks are required to resolve technical glitches, strictly adhere to fee amounts specified in Circular Letters No. 04/2012 and No. 01/2015, and prevent the collection of extra charges beyond product or service values at merchant POS terminals. This directive mandates that banks warn merchants and raise customer awareness to prohibit the recovery of additional funds from customers for these transactions.
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