Regulatory Alerts2002-05-30
Added · Updated
Rising number of customer complaints received by the HKMA
The Hong Kong Monetary Authority issued this circular to address the increasing volume of customer complaints received by authorized institutions. The document mandates that all authorized institutions submit a quarterly return specifically detailing debt collection related complaints. This requirement aims to enhance regulatory oversight and monitor conduct issues within the banking sector.
CIR
Current
Issue Date:
30 May 2002
20020530-3-EN.pdf (173.6 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
30 May 2002
Annex - Quarterly Return on Debt Collection Related Complaints
Annex
Current
30 May 2002
Annex - Quarterly Return on Debt Collection Related Complaints
Cross referenced Document
Version History
Superseded Document
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