Regulatory Alerts2023-01-06
Added · Updated
Supervisory Policy Manual Module IC-4: Complaints Handling and Redress
The Hong Kong Monetary Authority issued this revised Supervisory Policy Manual module to establish standards for complaints handling and redress. It applies to all authorized institutions and outlines regulatory expectations for managing customer complaints effectively. The document serves as a key reference for banking conduct enforcement and compliance with supervisory requirements.
CIR
Current
Issue Date:
06 Jan 2023
20230106-1-EN.pdf (191.0 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
SPM-SGL
Current
06 Jan 2023
IC-4 Complaints Handling and Redress
SPM-SGL
Current
06 Jan 2023
IC-4 Complaints Handling and Redress
Cross referenced Document
Version History
Superseded Document
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