Regulatory Alerts2023-01-06
Added · Updated
Supervisory Policy Manual Module IC-4: Complaints Handling and Redress
The Hong Kong Monetary Authority issued the Revised Module IC-4 of the Supervisory Policy Manual to establish standards for complaints handling and redress. This policy applies to all Authorized Institutions and mandates robust procedures for managing customer complaints. The document outlines regulatory expectations for ensuring fair treatment and effective resolution of consumer grievances within the banking sector.
SPM-SGL
Current
Issue Date:
06 Jan 2023
IC-4.pdf (218.5 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Keyword:
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
06 Jan 2023
Supervisory Policy Manual (SPM): Revised Module IC-4 on “Complaints Handling and Redress"
SPM
Current
10 Apr 2025
GL Glossary
SPM
Current
17 Jan 2025
IN Introduction
SPM-NGL
Archive
22 Feb 2002
IC-4 Complaint Handling Procedures V1
CIR
Current
06 Jan 2023
Supervisory Policy Manual (SPM): Revised Module IC-4 on “Complaints Handling and Redress"
SPM
Current
10 Apr 2025
GL Glossary
SPM
Current
17 Jan 2025
IN Introduction
SPM-NGL
Archive
22 Feb 2002
IC-4 Complaint Handling Procedures V1
Superseded Document
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