Regulatory Alerts2013-10-28
Added · Updated
Treat Customers Fairly Charter
The Hong Kong Association of Banks issued the Treat Customers Fairly Charter to establish ethical standards for banking conduct. This document requires all authorized institutions to prioritize consumer protection and financial inclusion in their operations. It serves as a foundational guideline for ensuring fair treatment of customers within the banking sector.
CIR
Current
Issue Date:
28 Oct 2013
20131028-1-EN.pdf (79.6 KB)
Topic:
Banking Conduct & Enforcement - Consumer Protection
Banking Conduct & Enforcement - Financial Inclusion
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
28 Oct 2013
Annex - Treat Customers Fairly Charter
Annex
Current
28 Oct 2013
Annex - Treat Customers Fairly Charter
Cross referenced Document
Version History
Superseded Document
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