Regulatory Alerts2015-06-24 | 131791Regulation on Minimum Requirements for the Provision of Banking Services and Consideration of Consumer Complaints
The National Bank of the Kyrgyz Republic issued this regulation to establish minimum standards for banking organizations regarding service provision and consumer complaint handling. It mandates strict transparency in loan pricing, prohibits unfair contract terms, and requires financial institutions to maintain accessible complaint procedures and dedicated staff. The document further defines consumer rights, including the right to clear information disclosure, free complaint resolution, and protection against abusive debt collection practices.
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