Regulatory Alerts2018-05-31
Guidelines on Minimal Standards of Conduct and Good Practice of Insurance Market Participants
The National Bank of Serbia issued these guidelines to establish minimal standards of conduct and good business practice for insurers and intermediaries. The document mandates the implementation of supervision systems, target market assessments, and service testing to ensure products align with consumer needs. It further requires fair advertising, competent staff training, and transparent pre-contractual information to protect consumer rights and interests.
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