Regulatory AlertsRecommendations on the Settlement of Claims from Motor Insurance
The Polish Financial Supervision Authority (KNF) issued Recommendations in July 2022 to replace previous guidelines and establish strict standards for the settlement of motor insurance claims, including liability, CASCO, accident, and assistance policies. The document mandates that insurers implement robust organizational structures, internal controls, and risk management systems to ensure timely payments, full compensation principles, and transparent communication with policyholders. It further specifies operational requirements for damage assessment, repair processes, and the use of external service providers, requiring compliance or explanation by November 1, 2022.
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