2022-01-01
The Bank of Zambia issued this circular to withdraw Circular No. 10/2020, making previously mandatory COVID-19 branch measures including face mask requirements, customer limits, and contact tracing registers no longer compulsory. Commercial banks are advised to continue monitoring Ministry of Health guidelines while actively promoting digital financial services and maintaining established hygiene standards. This withdrawal aligns with the national lifting of pandemic restrictions and takes immediate effect for all commercial banking operations.