Circular Regarding Instructions for Dealing with Customers with Fairness and Transparency No. (15022/4/2/10) dated 2013/12/9

In the Name of Allah, the Most Gracious, the Most Merciful

[Logo of the Central Bank of Jordan]

15022

Number: 4/2/10
Date: 6 / 5 / 1435 AH
Corresponding to: 9 / 3 / 2013 AD

Circular to Banks Operating in the Kingdom

In implementation of the provisions of paragraph (c) of Article (30) of the Instructions for Dealing with Customers with Fairness and Transparency No. (56/2012) dated 31 / 10 / 2012, please proceed with the following:

1. Provide us with the names of the liaison officers responsible for the customer complaints processing unit and their contact details.
2. It is necessary to provide your customers who submit complaints to the aforementioned unit with a reference number for each complaint, after which they must be provided with a written response regarding it within the time period specified by you for adjudicating the complaint.

Please accept our highest respect,

[Signature]
Governor
Dr. Ziad Fariz

P.O. Box 370 • Amman 11118 - Jordan • Phone 4630301 • Fax 4638889, 4638824 • Website: www.cbj.gov.jo • info@cbj.gov.jo