Regulatory Alerts2024-10-11
GEN.S.10.21 Fair Treatment of Customers and Principles Relating to Market Conduct and their Administration by NAMFISA
NAMFISA has published GEN.S.10.21 to codify the fair treatment of customers alongside foundational market conduct principles for all regulated financial entities. The directive requires firms to integrate these standards into their operational frameworks, ensuring transparent pricing, appropriate product design, and clear communication channels. Regulatory administration procedures now mandate periodic compliance reviews, standardized reporting mechanisms, and enforceable governance structures to maintain consistent market conduct.
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