Regulatory Alerts2025-03-27
Guidelines on the Submission of the Revised Banks’ Consolidated Complaints Report (BCCR)
Bangko Sentral ng Pilipinas mandates that all banks submit the revised Banks’ Consolidated Complaints Report (BCCR) using a new XML format via API starting with the March 2025 reporting period. The guidelines supersede previous templates and require quarterly submissions within 20 banking days, with a sandbox testing environment becoming available in the third quarter of 2025. Banks must adhere to strict data classification rules, mandatory field requirements, and validation standards, with penalties for reporting violations strictly enforced beginning in December 2025.
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