Regulatory Alerts2024-01-01
Circular No. 107/2024: Public Service Centers at Banks
The Palestine Monetary Authority issued Circular No. 107/2024 to enforce compliance with Instruction No. 12 of 2023 regarding the continuity of the national economy's financial cycle. The regulator mandates banks to enhance communication mechanisms with customers by allocating appropriate resources to reduce wait times for phone calls and electronic inquiries. This directive aims to ensure rapid response to customer requests and the implementation of necessary measures to monitor the performance of public service centers.
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