Regulatory Alerts2025-01-01
Decision on the Manner and Time Limits for Submitting Data on the Complaints of Clients of Credit Institutions and Financial Service Users
The Council of the Central Bank of Montenegro issued this Decision to regulate how credit institutions and financial service providers submit client complaint data. Providers must report semi-annually using specified templates in electronic form, with deadlines set for July 15 and January 15. A one-time submission covering 2022 data was required by June 1, 2023, and the Decision entered into force eight days after its publication in the Official Gazette.
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