2025-04-24
The Dutch Authority for the Financial Markets (AFM) issued this first update to inform financial institutions of the minimum compliance requirements for the European Accessibility Act (EAA) effective June 28, 2025. The directive mandates that bank services and financial e-commerce services be accessible to consumers with disabilities, requiring organizations to conduct gap analyses, implement WCAG standards, and establish ongoing monitoring policies. The AFM will enforce these rules while providing guidance and a reporting channel to help market participants address implementation challenges.