Adoption of ATM's Electronic Journals

In the Name of Allah, the Most Gracious, the Most Merciful

Saudi Arabian Monetary Authority
Headquarters

Banking Policies Department

Ref. No.: ....................................
Date: 16/05/1437
Attachments: ....................................

Ref. No.: 371000056489
Corresponding Date: ....................................

Circular

Dear Sir/Madam,

Greetings,

Subject: Adoption of Electronic Journal Outputs from ATMs.

With reference to the discussions held by the Banking Operations Directors Committee (BOOC) regarding the request to eliminate the paper journal feature from ATMs and adopt electronic journals.

We hereby inform you that the Authority has no objection to banks wishing to adopt electronic journal outputs (Electronic Data Capture) for reviewing customer claims and complaints, and for reconciling and settling ATM transactions, instead of paper journals. Please note that in the event of customer claims or complaints arising, and if the bank is unable to obtain a record of the transaction from either the electronic or paper journal, the bank shall bear all resulting liabilities.

Yours sincerely,

Tariq bin Abdulrahman Al-Sedhan
Deputy Governor for Supervision

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Note:
Distribution Scope:

• Banks operating in the Kingdom.
• Headquarters Departments (Banking Execution, Payment Systems, Banking Supervision, Customer Protection, Currency, Legal)

P.O. Box 2992, Riyadh 11169, Telegram Address: Markazi, Telex: 404400, Tel: 4633000, Fax: 4662414

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