Regulatory Alerts2026-08-06
Added
Amendment Directions on Conduct of Regulated Entities in Recovery of Loans and Engagement of Recovery Agents
The Amendment Directions provide comprehensive instructions to all regulated entities regarding conduct in loan recovery and the engagement of recovery agents. These instructions cover fair treatment of borrowers, the conduct of lender employees and recovery agents, and requirements for due diligence, training, and codes of conduct. The directions also address the conduct of regulated entities when deploying technology-based mechanisms for recovering loan dues from financed mobile devices. These directions come into effect from January 1, 2027.