ATM Service Level Agreement (Second Edition)

In the name of Allah, the Most Gracious, the Most Merciful

Saudi Central Bank
Head Office

Circulating Currency Supervision Department

Date: 1441/07/15
Ref: 41932 / 227
Attachments:

Subject: ATM Service Level Agreement (Second Edition)

Circular

Dear Sir,

Greetings,

Pursuant to the Saudi Arabian Monetary Authority System issued by Royal Decree No. 23 dated 23/05/1377 AH, the Banking Control System issued by Royal Decree No. M/5 dated 22/02/1386 AH, and with reference to Circular No. 341000110148 dated 10/09/1434 AH regarding the issuance and signing of the ATM Service Level Agreement.

We attach herewith two copies of the approved ATM Service Level Agreement (Second Edition), which aims to elevate and improve the ATM service level, considering it one of the most important electronic channels used to conduct various banking services. Accordingly, the Agreement (Second Edition) will be applied to all ATM services effective from 01/01/2021, and compliance with it and its subsequent updates will be enforced. Therefore, we request that you sign it and return it to the Authority within a period not exceeding two weeks from the date of receipt.

Please note that the Bank is required to submit monthly reports in accordance with the new mechanisms and clauses outlined in the Agreement (Second Edition) effective from 01/04/2020, while continuing to submit reports for the current Agreement as per established procedures until the full implementation of the new Agreement begins at the start of 2021.

Yours sincerely,

Hashem bin Othman Al-Haqeel
Deputy Governor for Financial Sector Development

Copy to:
Distribution Scope:

• One copy to member banks of the Saudi Payments Network (17 banks).
• One copy to the General Department of Banking Supervision.
• One copy to the Financial Executive Department.
• One copy to the General Department of Branches and Cash Centers on file.

P.O. Box 2992, Riyadh 11169, Phone: +966 11 4633000 - Fax: +966 11 4662277 - Email: multibankcashcenter@sama.gov.sa