Rule · BOZ · 2 Aug 2024

Directives on Unwarranted Charges and Fees on Electronic Money Services

In force on issueApplies to: Commercial bank, Payment service provider, E-money issuer

The Bank of Zambia issued directives prohibiting electronic money institutions from imposing unwarranted charges such as wallet opening, PIN resets, dormant wallet closure, balance inquiries, and failed transaction fees. The regulations also cap fees for cash-outs, cross-network transfers, wallet-to-bank transactions, and merchant collection fees to promote consumer protection and financial inclusion. Institutions must publicly display these fee schedules and face fines or imprisonment for non-compliance.

ZambiaBank of Zambia

Lineage: No known changes

RegAlert holds no document that amends or replaces this one. This is not a check that it is in force: confirm with the regulator.

National Payment Systems Act, 20072007 · BOZNational Payment Systems Act, 2007 (2007-04-12)Bank of Zambia Act, 20222022 · BOZBank of Zambia Act, 2022 (2022-07-29)Directives on UnwarrantedCharges and Fees on Electroni…2024-08-02 · this documentDirectives on Unwarranted Charges and Fees on Electronic Money Services (2024-08-02)
amendssupersedesissued underrefers todashed card: not in RegAlert (or proposed)arrows run from the older text to the one that changes it
The links and the sentences they come from (2)
Issued under
  • “WHEREAS Section 5(ee) of the Bank of Zambia Act, 2022 mandates the Bank to regulate the rate of interest and other charges”

  • “WHEREAS section 5(1) of the National Payment Systems Act, 2007 mandates the Bank of Zambia to regulate and oversee”

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Source: Bank of Zambia — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works

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