2026-03-11
Added · Updated
The document instructs scheduled banks in Bangladesh to select mediators from the panels of institutions established under existing laws to resolve disputes via pre-suit mediation. It mandates that selected mediators possess at least seven years of experience, including three years in banking or commercial dispute resolution, and meet strict criteria regarding independence, training, and clean legal and financial records. Banks are required to obtain necessary documentary evidence and declarations to verify these qualifications and must inform their customers of these guidelines. This directive supplements previous instructions on Alternative Dispute Resolution (ADR) and aims to ensure the efficient recovery of non-performing loans.
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